Pt Brand Ambassador

brobstongroup.com - Jobboard; Napa (CA); On-site; USD 20,664 - 34,440; Part time

Job summary

brobstongroup.com - Jobboard is looking for part-time Brand Ambassadors in Napa, California. As a Brand Ambassador, you'll deliver personalized, customer-first shopping experiences on the sales floor and inspire purchases through product knowledge and styling.

Your role involves direct customer engagement, supporting sales objectives, and maintaining store standards. Responsibilities include assisting customers in fitting rooms, driving sales performance, and collaborating in store operations.

Qualifications

• Preferred retail or similar industry experience, particularly in high‑volume settings.
• Strong communication skills and relationship-building abilities.
• Ability to operate a register and remain on the sales floor for extended periods.

Responsibilities

• Deliver personalized styling and exceptional customer service.
• Engage customers using Polo Connect program and support sales initiatives.
• Assist with fitting rooms and maintain store presentation standards.

Skills

Customer service

Communication

Sales performance

Job description

Summary

Brand Ambassadors deliver personalized, customer-first shopping experiences on the sales floor, using product knowledge and styling to inspire purchases. This part‑time role supports store sales objectives and KPIs while maintaining visual and operational standards. The position involves direct customer engagement, fitting room assistance, and contributing to merchandising and replenishment tasks.

Responsibilities

• Provide excellent customer service and personalized styling to exceed customer expectations.
• Meet or exceed individual KPIs (SPH, data capture) and drive sales performance.
• Engage customers using the Polo Connect program and educate them on available initiatives and offerings.
• Assist customers in fitting rooms and maintain store and visual presentation standards.
• Complete opening and closing duties and support operational activities such as floor sets and replenishment (ISOS).
• Participate in required trainings and provide product and category feedback to management.

Requirements

• Retail or similar industry experience preferred, especially in high‑volume environments.
• Strong communication skills and ability to build positive customer and team relationships.
• Ability to operate the register and stand, walk, and be on the sales floor for extended periods.
• Ability to lift up to 30 lbs and move throughout sales floor, stock, and dressing room areas.
• Flexible availability including days, evenings, weekends, and occasional travel as required.