Brand Ambassador

brobstongroup.com - Jobboard; Livermore (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

Brobston Group is looking for a Brand Ambassador in Livermore, California, to deliver a personalized shopping experience and support store performance. This part-time role focuses on driving sales and maintaining store standards while contributing to team KPIs.

The ideal candidate has retail experience, strong communication skills, and the ability to establish positive relationships with customers. Flexibility in scheduling is a must, alongside tasks such as assisting customers in fitting rooms and supporting operational duties.

Qualifications

• Retail or high-volume customer-facing experience preferred.
• Strong communication skills and ability to build positive relationships.
• Ability to operate a register and assist customers.
• Capable of lifting up to 30 lbs.

Responsibilities

• Provide excellent customer service and a personalized shopping experience.
• Meet or exceed individual KPIs and support store sales goals.
• Connect customers to the Polo Connect program.
• Assist customers in fitting rooms and maintain store standards.
• Support operational activities including floor sets and replenishment.

Skills

Customer service

Communication skills

Team relationship building

Retail experience

Job description

Summary

The Brand Ambassador delivers a personalized, customer-first shopping experience on the sales floor and supports store performance. This entry-level, part-time retail role focuses on driving sales, maintaining store standards, and representing brand styling and product knowledge. The role contributes to team KPIs and supports operational tasks as needed.

Responsibilities

• Provide excellent customer service and a personalized shopping experience.
• Meet or exceed individual KPIs (SPH, data capture) and support store sales goals.
• Connect customers to the Polo Connect program and educate on brand initiatives and offerings.
• Assist customers in fitting rooms and maintain sales floor and back-of-house standards.
• Support operational activities including floor sets, replenishment, opening and closing tasks.
• Maintain visual standards and share product or category feedback with management.
• Participate in company trainings and talent development opportunities.

Requirements

• Retail or similar high-volume customer-facing experience preferred.
• Strong communication skills and ability to build positive customer and team relationships.
• Ability to operate a register, stand and walk for extended periods, and assist with fitting rooms.
• Capable of lifting up to 30 lbs and maneuvering around sales floor and back-of-house areas.
• Flexible availability including days, evenings, weekends and occasional travel as required.