Medical Practice Coordinator-Psychology

Nemours in; Wilmington (DE); On-site; USD 40,000 - 55,000; Full time

Job summary

Nemours is seeking an administrative professional to facilitate access to care by scheduling patients across sites and maximizing template utilization. The role requires daily support to the clinical team and coordination of projects to improve operations.

Key duties include managing divisional schedules, triaging communications, and ensuring timely follow-up care. Proficiency with EPIC/Qlik and strong confidentiality are essential.

Qualifications

• High School Diploma required; associates or bachelor's degree preferred but experience considered.
• Basic knowledge of HIPAA regulations and ability to maintain confidentiality.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Solid conflict resolution skills; ability to work independently.

Responsibilities

• Provide daily oversight of divisional clinical schedules.
• Collaborate with clinical teams to ensure timely follow-up care and optimize schedules.
• Collect, document demographic, insurance, and clinical information required for patient care and revenue.
• Manage communications with patients, referring physicians, insurance companies, etc.; triage urgent/non-urgent calls.
• Connect crisis calls to proper next steps including crisis resources.
• Utilize EPIC and Qlik reporting tools to assess schedule responsibilities.
• Serve as liaison between patient, healthcare providers, other members of healthcare team, financial services, billing, and HIM.
• Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents.
• Physical onsite presence as required by Division.
• Proactively identify problems and opportunities.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Conflict resolution

Independent work

Education

High School Diploma

Associates or Bachelor's degree preferred

Tools

EPIC

Qlik

Word processing

Excel

Job description

Primary Functions:

Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage wait lists and referral work queues to ensure it meets established metrics.

Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further

Essential Functions:

• Provide daily oversight of divisional clinical schedules.
• Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
• Collect, communicate, and document demographic, insurance and/or clinical information required for patient care and revenue cycle.
• Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
• Connect crisis calls to proper next steps including crisis resources and mobile crisis.
• Utilizing EPIC and Qlik reporting tools to assess schedule responsibilities.
• Serve as a liaison between patient, healthcare providers, other members of healthcare team, financial services, billing, and HIM.
• Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
• Physical onsite presence as required by Division.
• Proactively identify problems and opportunities

Qualifications:

High School Diploma required. Associates or Bachelors degree preferred, but will consider equivalent years’ experience.

Basic knowledge of HIPAA regulations and ability to maintain confidentiality. Intermediate knowledge of word processing and excel.

Excellent verbal and written communication skills

Strong organizational and time management skills

Solid conflict resolution skills Ability to work independently with minimal supervision.