Medical Practice Coordinator-Psychology

Nemours; Wilmington (NC); Presencial; USD 42 000 - 66 000; Tempo integral

Resumo da oferta

Nemours Children's Health seeks an Administrative Coordinator to facilitate access to care across Nemours sites. You will schedule patients, manage divisional calendars, and coordinate with clinicians to improve wait times and appointment fill rates.

You will handle patient and insurer information, communicate with internal and external stakeholders, and use EPIC and Qlik reporting tools. The role requires HIPAA knowledge and strong organizational and communication skills.

Qualificações

• High School Diploma required; associates or bachelor’s preferred, experience may compensate.
• Basic knowledge of HIPAA regulations and ability to maintain confidentiality.
• Intermediate knowledge of word processing and Excel.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills; independent work ability.

Responsabilidades

• Oversee divisional clinical schedules daily.
• Coordinate follow-up care with clinical teams to optimize access and fill rates.
• Collect and document demographic, insurance, and clinical data for care and revenue.
• Handle communications with patients, physicians, insurers; triage urgent calls.
• Use EPIC and Qlik tools to assess scheduling responsibilities.
• Serve as liaison among patients, providers, billing, and HIM.
• Process incoming correspondence and maintain on-site presence as required.
• Proactively identify problems and opportunities.

Conhecimentos

HIPAA basics

Confidentiality

Word processing

Excel

Verbal communication

Written communication

Organizational skills

Time management

Conflict resolution

Independent work

Formação académica

High School Diploma

Associate degree

Bachelor's degree

Equivalent experience

Ferramentas

EPIC

Qlik

Descrição da oferta de emprego

Primary Functions

Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage wait lists and referral work queues to ensure it meets established metrics.

Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further

Essential Functions

• Provide daily oversight of divisional clinical schedules.
• Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
• Collect, communicate, and document demographic, insurance and/or clinical information required for patient care and revenue cycle.
• Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
• Connect crisis calls to proper next steps including crisis resources and mobile crisis.
• Utilizing EPIC and Qlik reporting tools to assess schedule responsibilities.
• Serve as a liaison between patient, healthcare providers, other members of healthcare team, financial services, billing, and HIM.
• Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
• Physical onsite presence as required by Division.
• Proactively identify problems and opportunities

Qualifications

High School Diploma required. Associates or Bachelors degree preferred, but will consider equivalent years' experience.

Basic knowledge of HIPAA regulations and ability to maintain confidentiality. Intermediate knowledge of word processing and excel.

Excellent verbal and written communication skills

Strong organizational and time management skills

Solid conflict resolution skills Ability to work independently with minimal supervision.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .