Psychiatry Patient Services Coordinator

Mount Sinai Morningside; New York (NY); On-site; USD 23,000 - 43,000; Full time

Job summary

Mount Sinai Morningside is seeking a Patient Services Coordinator to support the delivery of healthcare services. The role acts as a liaison for patient care activities in the practice and ensures quality patient care during visits.

You will educate patients on care plans, coordinate services with Primary Care Providers and outpatient diagnostic facilities, and work with physicians and staff to address patient needs.

Qualifications

• Some college; Bachelor’s degree preferred.
• 3 years healthcare/customer service or relevant experience.

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements.
• Collaborates with other clinical staff, to resolve issues impacting patients care progression.
• Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).
• Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
• Performs other duties as assigned.

Skills

Healthcare customer service

Education

Some college

Bachelor's degree preferred

Job description

Mount Sinai Morningside is seeking a Patient Services Coordinator to support the delivery of healthcare services. The role acts as a liaison for patient care activities in the practice and ensures quality patient care during visits.

You will educate patients on care plans, coordinate services with Primary Care Providers and outpatient diagnostic facilities, and work with physicians and staff to address patient needs.