Psychiatry Patient Services Coordinator

Mount Sinai; New York (NY); On-site; USD 23,000 - 44,000; Full time

Job summary

Mount Sinai Health System is seeking a Patient Services Coordinator to act as a liaison for patient care activities and ensure quality care during visits. The role educates patients on care plans and coordinates services with Primary Care Providers and outpatient diagnostic facilities.

Key responsibilities include coordinating appointments, resolving care progression issues, monitoring reminders, handling pre-certifications, and contributing to service improvements.

Qualifications

• 3 years healthcare/customer service or relevant experience.
• Strong communication and interpersonal skills.

Responsibilities

• Collaborates with Primary Care Provider to support care plans during daily huddles and coordinate appointments.
• Works with clinical staff to resolve issues affecting patient care progression.
• Monitors dashboards and reminders to organize visit status, follow-ups, authorizations, and scheduling.
• Contacts insurance carriers for pre-certification and escalates issues with the practice manager.
• Provides front-end coverage and records telephone encounters for routing to Providers.
• Liaises with Physicians, patients, and staff to connect patients with internal/external resources.
• Suggests process improvements to enhance patient satisfaction and service delivery.
• Performs additional duties as assigned.

Skills

Healthcare customer service experience

Communication skills

Education

Some college; Bachelor's degree preferred

Job description

Mount Sinai Health System is seeking a Patient Services Coordinator to act as a liaison for patient care activities and ensure quality care during visits. The role educates patients on care plans and coordinates services with Primary Care Providers and outpatient diagnostic facilities.

Key responsibilities include coordinating appointments, resolving care progression issues, monitoring reminders, handling pre-certifications, and contributing to service improvements.