Patient Service Representative - Convenient Care - Tower West

Mercy; Fort Smith (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy is seeking a Patient Service Representative (PSR) in Fort Smith, AR, to be the first contact for patients and visitors. You will manage front desk operations, scheduling, and documentation while maintaining confidentiality and delivering exceptional customer service.

Ideal candidates have a high school diploma or equivalent and strong communication skills. The role requires accuracy, composure under pressure, and a commitment to patient privacy, with training provided after hire.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills essential.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills for interactions with patients and visitors.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure with professionalism.
• Attend and complete Front Desk Training post-hire.

Responsibilities

• Serve as first point of contact for patients and visitors at front desk.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Handle inquiries, appointments, and documentation with accuracy and tact.
• Maintain patient privacy and confidentiality in all interactions.
• Collaborate with healthcare staff to support smooth clinic operations.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.