Patient Service Representative - Behavioral Health Clinic

Mercy; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan match

Job summary

Mercy is seeking a Patient Service Representative to be the friendly first contact for patients and visitors. You will manage front desk operations, assist with scheduling, and help ensure a smooth patient experience.

Ideal candidates have a high school diploma, strong communication, basic computer skills, and a year of medical office experience. Mercy offers comprehensive benefits and a supportive team environment.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and patient-focused approach.
• Accuracy and attention to detail in entering patient information and scheduling.

Responsibilities

• Manage front desk operations and patient workflows.
• Assist with scheduling and appointments for patients and visitors.
• Enter and maintain patient information accurately and securely.
• Provide courteous, professional service and respond to inquiries and concerns.
• Maintain patient confidentiality and follow privacy policies.

Skills

Verbal communication

Written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.


• Proficiency in basic computer skills, including data entry and word processing.


• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.


• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.


• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.


• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.


• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.


• Position requires standing and walking during each shift.


• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.