PSR/Infusion Scheduler - Oncology, Ventura

UCLA Health; Ventura (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

UCLA Health in California is seeking a dedicated patient support specialist to provide direct support to physicians and patients, acting as a liaison and helping patients access services within the health system.

You will facilitate communication with referring physicians, refer patients to appropriate resources, and conduct follow-up using telephone and EPIC/Care Connect. This role requires strong prioritization, diplomacy, and excellent communication to serve diverse patient populations.

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to establish and maintain productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Knowledge of specialty practice and workflows.

Responsibilities

• Act as a liaison for the patients and physicians in the practice.
• Assist patients in accessing service within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up through telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Adaptability

Verbal communication

Diplomacy

Job description

Description

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary range: $30.36/hr - $43.49/hr

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds

• Ability to creatively integrate competing demands into a productive working environment

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work

• Familiarity and knowledge of authorization process & managed care programs

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.