PSO Shift Supervisor & Field Ops Leader

Walden Security; Washington; On-site; USD 54,000 - 77,000; Full time

Job summary

Walden Security is seeking a Protective Service Officer (PSO) Supervisor to oversee daily guard operations across multiple posts on a shift. You will supervise PSOs, ensure adherence to post orders and protocols, and coordinate incident responses in real time.

Responsibilities include shift briefings, post inspections, biometric verifications, and coaching. This role requires strong leadership, strict adherence to safety standards, and on-site availability to manage coverage gaps and emergencies.

Qualifications

• Must have High School Diploma or equivalent.
• Two (2) years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or state/federal corrections with armed certification)
• Must have detailed knowledge of federal contract security operations.

Responsibilities

• Supervise Protective Service Officers during assigned shifts to ensure full contract compliance and performance to standard.
• Conduct shift briefings, communicate operational updates, and reinforce site-specific protocols and safety priorities.
• Validate post assignments, verify officer presence and readiness using biometric and digital systems (e.g., Mobohubb, Findd), and adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with General and Site-Specific Post Orders, SOPs, and appearance requirements.
• Support incident response efforts, including coordinating initial actions, notifying the Deputy PM, and preparing incident reports.
• Provide coaching and performance feedback to officers, and document any infractions for review by the Deputy PM and PM.
• Submit shift logs, inspection forms, and field reports to inform ongoing performance monitoring and QCP activities.
• Train and mentor new officers, fostering consistent standards of professionalism and operational knowledge.
• Maintain readiness to step in at posts if necessary, especially during coverage shortfalls, emergencies, or transitions.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Teamwork

Diversity

Ethics

Judgment

Professionalism

Quality

Safety and Security

Adaptability

Attendance/Punctuality

Dependability

Education

High School Diploma or equivalent

Tools

Mobohubb

Findd

Job description

Walden Security is seeking a Protective Service Officer (PSO) Supervisor to oversee daily guard operations across multiple posts on a shift. You will supervise PSOs, ensure adherence to post orders and protocols, and coordinate incident responses in real time.

Responsibilities include shift briefings, post inspections, biometric verifications, and coaching. This role requires strong leadership, strict adherence to safety standards, and on-site availability to manage coverage gaps and emergencies.