PSO Supervisor: Field Operations Lead

Walden Security; Washington (District of Columbia); On-site; USD 54,000 - 77,000; Full time

Job summary

Walden Security in the United States seeks a PSO Supervisor to coordinate and supervise daily guard operations across multiple posts during shifts. You will ensure post coverage, officer readiness, and real-time incident response while enforcing post orders, appearance standards, and procedures.

The role requires leadership of Protective Service Officers, adherence to contract requirements, and ongoing coaching to maintain high performance and safety standards on site.

Qualifications

• Requires High School Diploma or equivalent and at least 2 years of field supervision experience.
• Ability to read and interpret safety rules, operating policies, and procedures; strong written and oral communication.
• Must be a U.S. citizen, 21+, valid driver's license, pass drug screen and background check.

Responsibilities

• Supervise Protective Service Officers during assigned shifts to ensure contract compliance and performance.
• Conduct shift briefings and communicate operational updates; reinforce site-specific protocols and safety priorities.
• Validate post assignments and officer readiness using biometric and digital systems; adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with post orders, SOPs, and appearance standards.
• Support incident response, including initial actions, notifying leadership, and preparing incident reports.
• Provide coaching and feedback to officers; document infractions for review by leadership.
• Submit shift logs, inspection forms, and field reports for performance monitoring and quality control activities.
• Train and mentor new officers; uphold professionalism and operational knowledge.
• Maintain readiness to cover posts during shortfalls, emergencies, or transitions.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Teamwork

Diversity & Inclusion

Ethics & Professionalism

Quality & Safety

Adaptability

Attendance & Punctuality

Dependability

Education

High School Diploma or equivalent

Tools

Internet programs

Word Processing

Job description

Walden Security in the United States seeks a PSO Supervisor to coordinate and supervise daily guard operations across multiple posts during shifts. You will ensure post coverage, officer readiness, and real-time incident response while enforcing post orders, appearance standards, and procedures.

The role requires leadership of Protective Service Officers, adherence to contract requirements, and ongoing coaching to maintain high performance and safety standards on site.