PS Outpatient Svcs. Specialist

University-of-Uta; Salt Lake City (UT); On-site; USD 26,000 - 37,000; Full time

Job summary

University of Utah Health seeks an Outpatient Services Specialist for our Pediatric Orthopaedic team. Join a fast-paced clinic environment with on-the-job training and exposure to EPIC, scheduling, and front-desk operations to support children and families.

You will primarily serve patients at Provo and Lehi locations, with occasional coverage in Salt Lake and Layton. No weekend shifts; a valid Utah driver’s license is required in some areas, and immunization per CDC standards is required to

Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Experience with clinic scheduling and patient check-in/out is a plus.
• Must have a valid Utah driver’s license at time of hire in some areas.

Responsibilities

• Participate in on-the-job learning across pediatric orthopedics to grow knowledge and confidence.
• Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues.
• Triage patient phone calls and referrals to ensure correct clinics.

Skills

Customer service

Communication

Tools

EPIC

Job description

Details

Open Date 10/29/2026

Requisition Number PRN46634B

Job Title PS Outpatient Svcs. Specialist

Working Title PS Outpatient Svcs. Specialist

Career Progression Track UGR

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday-Friday

VP Area U of U Health - Academics

Department 00269 - Orthopedic Surgery Operations

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 22.57

Close Date 11/30/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Do you have a passion for helping others and a curiosity about healthcare? Whether you’re looking to take the first step into the medical field or grow your existing skills, we’re excited to welcome a new Outpatient Services Specialist to our Pediatric Orthopaedic team!

This position is perfect for someone who loves working with people, thrives in a fast-paced environment, and wants to support children and families in a busy clinic setting. You’ll receive on-the-job training and develop skills in medical systems like EPIC , patient interaction, scheduling, and more—all while working with a fun, supportive team that makes a real impact every day.

You’ll primarily serve patients at our Provo and Lehi location s, with occasional coverage in Salt Lake and Layton as needed. Best of all—no weekends required!

Qualification:

One year of office experience, customer

service experience, or equivalency (one year of education can be substituted for two years of related work experience).

• Current, valid Utah driver’s license at
• time of hire may be required in some
• areas.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Responsibilities

Participate in on-the-job learning across a variety of topics within pediatric orthopedics—including diagnoses, procedures, and workflows—so you can grow your knowledge and confidence over time. Work collaboratively with team members across all departments—we rely on and learn from each other every day. Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues. Triage patient phone calls and referrals (paper and electronic) to ensure patients are scheduled in the correct clinics.

Collect co-pays and assist with prior authorizations for procedures.

Deliver excellent customer service to patients and families, both in person and over the phone.

Apply newly learned clinical knowledge to your daily tasks in a fast-paced environment where every day brings something new. Keep things moving efficiently while staying kind, organized, and detail-oriented.

Minimum Qualifications

• One year of office experience, customer

service experience, or equivalency (one year of education can be substituted for two years of related work experience).

• Current, valid Utah driver’s license at
• time of hire may be required in some
• areas.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient‑sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job