PS Outpatient Svcs. Specialist

University of Utah Health Research; Salt Lake City (UT); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

The University of Utah Health Research is seeking an Outpatient Services Specialist to join our Pediatric Orthopaedic team. This role focuses on patient interaction, appointment scheduling in EPIC, and ensuring smooth front-desk operations in a fast-paced clinic environment.

Primarily serving patients at Provo and Lehi locations with occasional coverage in Salt Lake and Layton as needed, you will be trained on systems and processes while delivering compassionate, accurate administrative support.

Qualifications

• One year of office experience or customer service experience.
• Current, valid Utah driver’s license at time of hire may be required in some areas.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Responsabilités

• Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues.
• Triage patient phone calls and referrals to ensure correct clinics.
• Collect co-pays and assist with prior authorizations for procedures.
• Deliver excellent customer service to patients and families, in person and over the phone.

Connaissances

Customer service

Office skills

Scheduling

Outils

EPIC

Description du poste

Details

• Open Date 10/29/2026
• Requisition Number PRN46634B
• Job Title PS Outpatient Svcs. Specialist
• Working Title PS Outpatient Svcs. Specialist
• Career Progression Track UGR
• Track Level
• FLSA Code Nonexempt
• Patient Sensitive Job Code? Yes
• Standard Hours per Week 40
• Full Time or Part Time? Full Time
• Shift Day
• Work Schedule Summary Monday-Friday
• VP Area U of U Health - Academics
• Department 00269 - Orthopedic Surgery Operations
• Location Campus
• City Salt Lake City, UT
• Type of Recruitment External Posting
• Pay Rate Range 22.57
• Close Date 11/30/2026
• Priority Review Date (Note - Posting may close at any time)
• Type Benefited Staff

Job Summary

Do you have a passion for helping others and a curiosity about healthcare? Whether you’re looking to take the first step into the medical field or grow your existing skills, we’re excited to welcome a new Outpatient Services Specialist to our Pediatric Orthopaedic team! This position is perfect for someone who loves working with people, thrives in a fast-paced environment, and wants to support children and families in a busy clinic setting. You’ll receive on‑job training and develop skills in medical systems like EPIC, patient interaction, scheduling, and more—all while working with a fun, supportive team that makes a real impact every day. You’ll primarily serve patients at our Provo and Lehi location(s), with occasional coverage in Salt Lake and Layton as needed. Best of all—no weekends required!

Qualification

One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).

• Current, valid Utah driver’s license at time of hire may be required in some areas.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Responsibilities

Participate in on‑job learning across a variety of topics within pediatric orthopedics—including diagnoses, procedures, and workflows—so you can grow your knowledge and confidence over time. Work collaboratively with team members across all departments—we rely on and learn from each other every day. Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues. Triage patient phone calls and referrals (paper and electronic) to ensure patients are scheduled in the correct clinics. Collect co‑pays and assist with prior authorizations for procedures. Deliver excellent customer service to patients and families, both in person and over the phone. Apply newly learned clinical knowledge to your daily tasks in a fast‑paced environment where every day brings something new. Keep things moving efficiently while staying kind, organized, and detail‑oriented.

Minimum Qualifications

One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).

• Current, valid Utah driver’s license at time of hire may be required in some areas.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Someone who thrives in a fast-paced, dynamic clinic and is excited by the opportunity to learn something new every day. A flexible team player who is open to change, eager to grow, and motivated to apply new knowledge in real time. A strong communicator who brings professionalism, empathy, and enthusiasm to patient interactions and team collaboration. Someone who values teamwork, asks questions, and contributes to a culture of continuous learning and support.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

University of Utah Non‑Discrimination page

https://oeo.utah.edu

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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.