Pediatric Orthopedics: Outpatient Services Specialist

University of Utah Health Research; Salt Lake City (UT); On-site; USD 26,000 - 37,000; Full time

Job summary

The University of Utah Health Research is seeking an Outpatient Services Specialist to join our Pediatric Orthopaedic team. This role focuses on patient interaction, appointment scheduling in EPIC, and ensuring smooth front-desk operations in a fast-paced clinic environment.

Primarily serving patients at Provo and Lehi locations with occasional coverage in Salt Lake and Layton as needed, you will be trained on systems and processes while delivering compassionate, accurate administrative support.

Qualifications

• One year of office experience or customer service experience.
• Current, valid Utah driver’s license at time of hire may be required in some areas.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Responsibilities

• Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues.
• Triage patient phone calls and referrals to ensure correct clinics.
• Collect co-pays and assist with prior authorizations for procedures.
• Deliver excellent customer service to patients and families, in person and over the phone.

Skills

Customer service

Office skills

Scheduling

Tools

EPIC

Job description

The University of Utah Health Research is seeking an Outpatient Services Specialist to join our Pediatric Orthopaedic team. This role focuses on patient interaction, appointment scheduling in EPIC, and ensuring smooth front-desk operations in a fast-paced clinic environment.

Primarily serving patients at Provo and Lehi locations with occasional coverage in Salt Lake and Layton as needed, you will be trained on systems and processes while delivering compassionate, accurate administrative support.