Neuro Ophthalmology Scheduler & Admin Assistant

Duke Careers; Durham (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Provider Support Assistant to perform administrative responsibilities supporting one or more physicians or advanced providers in the Neuro Ophthalmology clinic. The role focuses on scheduling, rescheduling, managing in-basket messages, preparing patient information packets, and coordinating calendar logistics.

The position offers regular daytime hours with no weekends and opportunities to contribute to patient care.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Responsibilities

• Schedule and Reschedule patients based on faculty’s template.
• Monitor schedules and decompress overbooked clinics by rescheduling patients as necessary.
• Monitor schedules to ensure patients are scheduled correctly and reschedule patients as needed.
• Manage in basket messages/requests.
• Request new patient notes prior to patients appointment.
• Ensure all paperwork (FMLA, school/work notes, insurance paperwork) is completed and returned to the patient in a timely manner.
• Create and mail new patient information packets.
• Print and mail patient No-Show letters.
• Submit Schedule Change Request form when bumping, adding or making template edits for faculty.
• Manage providers Outlook Calendar.
• Licensures - keep all licenses up-to-date for your faculty.
• Process provider reimbursements in a timely manner.
• Submit providers time away in QGenda.
• Screen mail and handle appropriately.
• Attend scheduled division meetings.
• Provide coverage for other retina staff assistants when they are out of the office

Skills

Clerical experience

Education

High school diploma

Job description

Duke Health in Durham, NC is seeking a Provider Support Assistant to perform administrative responsibilities supporting one or more physicians or advanced providers in the Neuro Ophthalmology clinic. The role focuses on scheduling, rescheduling, managing in-basket messages, preparing patient information packets, and coordinating calendar logistics.

The position offers regular daytime hours with no weekends and opportunities to contribute to patient care.