Neuro-Ophthalmology Admin & Scheduling Assistant

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Provider Support Assistant in Neuro Ophthalmology to perform administrative duties in support of one or more physicians and/or advanced providers. The role includes scheduling, calendar management, paperwork processing, and patient communications, with day shifts from Monday to Friday and no weekend requirements.

Duke Health emphasizes compassionate patient care and teamwork across 110 clinics statewide.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical/office experience required or an equivalent combination of relevant education and/or experience.

Responsibilities

• Schedule and reschedule patients based on faculty’s template.
• Monitor schedules and decompress overbooked clinics by rescheduling patients as necessary.
• Monitor schedules to ensure patients are scheduled correctly and reschedule patients as needed.
• Manage in basket messages/requests.
• Request new patient notes prior to patients appointment.
• Ensure all paperwork (FMLA, school/work notes, insurance paperwork) is completed and returned to the patient in a timely manner.
• Create and mail new patient information packets.
• Print and mail patient No-Show letters.
• Submit Schedule Change Request form when bumping, adding or making template edits for faculty.
• Manage providers Outlook Calendar.
• Licensures - keep all licenses up-to-date for your faculty.
• Process provider reimbursements in a timely manner.
• Submit providers time away in QGenda.
• Screen mail and handle appropriately.
• Attend scheduled division meetings.
• Provide coverage for other retina staff assistants when they are out of the office.

Skills

Clerical experience

Organizational skills

Education

High school diploma or equivalent

Job description

Duke Health in Durham, NC is seeking a Provider Support Assistant in Neuro Ophthalmology to perform administrative duties in support of one or more physicians and/or advanced providers. The role includes scheduling, calendar management, paperwork processing, and patient communications, with day shifts from Monday to Friday and no weekend requirements.

Duke Health emphasizes compassionate patient care and teamwork across 110 clinics statewide.