Financial Services Customer Care Specialist

Quartz Valley Partners; Las Vegas (NV); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

Quartz Valley Partners in Las Vegas, NV is seeking a Customer Service Representative for a full-time role. You will handle inquiries by phone, email, and chat, resolve issues, and provide information about financial products and services while maintaining accurate records.

You will join a busy Las Vegas office and collaborate with a diverse team. The role requires a high school diploma or equivalent, English proficiency, and prior customer service experience; training new hires and upholding

Qualifications

• High school diploma or equivalent
• Previous customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Basic knowledge of financial services
• Ability to work in a fast-paced environment

Responsibilities

• Answer customer inquiries via phone, email, and chat
• Resolve customer complaints and issues
• Provide information about our financial products and services
• Maintain accurate records of customer interactions
• Assist in training new hires
• Uphold company policies and procedures

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Fast-paced environment

Education

High school diploma or equivalent

Job description

Quartz Valley Partners in Las Vegas, NV is seeking a Customer Service Representative for a full-time role. You will handle inquiries by phone, email, and chat, resolve issues, and provide information about financial products and services while maintaining accurate records.

You will join a busy Las Vegas office and collaborate with a diverse team. The role requires a high school diploma or equivalent, English proficiency, and prior customer service experience; training new hires and upholding