On-Site Provider Support Specialist — Elevate CX

Westlake Services, LLC; Las Vegas (NV); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K matching

Employee Stock Ownership Program

Wellness Program

Discounts on Parks and Attractions

Onsite Yoga and Gym Membership Discounts

Paid Vacation and Sick Days

Job summary

Westlake Services, LLC is hiring for their Provider Support Team in Las Vegas. This role is crucial in delivering exceptional support by managing inquiries and issues that require advanced resolution. Candidates should have customer service or technical support experience, excellent communication, and problem-solving skills. The position offers full-time benefits including medical, dental, and vision coverage, 401K matching, and various employee programs.

The ideal candidate will thrive in a fast-paced environment, emphasizing collaboration and customer satisfaction.

Qualifications

• Experience in customer service, technical support, or a related field, focusing on escalation management.
• Strong analytical and critical thinking skills to troubleshoot effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a contact for applicants needing assistance with the application process.
• Serve as a point of escalation for customer inquiries and issues.
• Investigate and diagnose customer issues collaboratively.

Skills

Customer service experience

Technical support skills

Analytical skills

Communication skills

Ability to work under pressure

Interpersonal skills

Familiarity with ticketing systems

Proactive mindset

Job description

Westlake Services, LLC is hiring for their Provider Support Team in Las Vegas. This role is crucial in delivering exceptional support by managing inquiries and issues that require advanced resolution. Candidates should have customer service or technical support experience, excellent communication, and problem-solving skills. The position offers full-time benefits including medical, dental, and vision coverage, 401K matching, and various employee programs.

The ideal candidate will thrive in a fast-paced environment, emphasizing collaboration and customer satisfaction.