Care Support Specialist – Hybrid (Las Vegas)

FreedomCare LLC; Las Vegas (NV); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

Retirement plans

Ongoing training opportunities

Hybrid in-office/remote schedule

Job summary

FreedomCare is seeking a Care Support Specialist I in Las Vegas, NV for a hybrid role requiring 3 days in office and 2 days remote. You will handle high-volume service center calls, assisting patients, caregivers, and health plans to ensure timely, empathetic support.

Ideal candidates have at least 1 year in a fast-paced call center, with experience using Salesforce, Medflyt, and Verint. Strong communication, empathy, and data accuracy are essential to succeed.

Qualifications

• Must be able to commute into Las Vegas, NV office 3 times a week (Mon, Tue, and a third day) as this is a hybrid role.
• 1 year of experience in a high-volume inbound call center or contact center.
• Experience with CRMs or workforce technology – Salesforce, Medflyt, and Verint.
• Strong communication skills, empathy, and patience in customer service.

Responsibilities

• Handle high-volume inbound/outbound calls related to HR inquiries and patient/health plan requests.
• Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations.
• Maintain exceptional customer service and accuracy in data entry and note-taking in CRMs.
• De-escalate situations and provide timely resolutions, meeting internal service level targets.
• Input and update case files and account data within CRMs; manage dashboards and reporting.

Skills

Communication skills

Empathy & active listening

Time management

Typing speed

Tools

Salesforce

Medflyt

Verint

Job description

FreedomCare is seeking a Care Support Specialist I in Las Vegas, NV for a hybrid role requiring 3 days in office and 2 days remote. You will handle high-volume service center calls, assisting patients, caregivers, and health plans to ensure timely, empathetic support.

Ideal candidates have at least 1 year in a fast-paced call center, with experience using Salesforce, Medflyt, and Verint. Strong communication, empathy, and data accuracy are essential to succeed.