Las Vegas On-Site Customer Care Specialist

Teleperformance; Enterprise (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Retailer discounts

Job summary

Teleperformance in Las Vegas, NV is seeking a Customer Care Representative to handle inbound and outbound inquiries and deliver exceptional service in a fast-paced environment. You will use web-based tools to resolve questions and ensure a seamless customer experience, while upholding company policies and confidentiality.

The role requires strong communication skills, bilingual English and Spanish, and the ability to work flexible shifts in a 24x7 operation.

Qualifications

• Two year or more of directly related experience in an inbound contact center or similar customer service role.
• Effective computer skills and telephone etiquette.
• Knowledge of property management and reservations systems (Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP).
• Strong verbal communication skills and bilingual English/Spanish.
• Experience in a 24x7 sales-oriented inbound environment; hospitality or casino experience a plus.
• Must be able to work flexible schedules based on business needs.

Responsibilities

• Answer inbound calls, chat, email & reviews in a skills-based environment.
• Respond to inbound customer and partner inquiries per management guidance.
• Provide customers with a clear picture of company products and services; lead the call.
• Identify upsell opportunities and cross-sell when needed.
• Escalate difficult situations to Team Leaders as they arise.
• Collaborate with Quality Coaches and Team Leaders to improve performance.
• Maintain confidentiality of all company information.

Skills

Inbound customer service

Computer skills

Verbal communication

Bilingual English Spanish

Windows/MS Office

24x7 support experience

Flexible scheduling

Tools

Windsurfer

SHR

HotSOS

SevenRooms

LMS

CMP

Job description

Teleperformance in Las Vegas, NV is seeking a Customer Care Representative to handle inbound and outbound inquiries and deliver exceptional service in a fast-paced environment. You will use web-based tools to resolve questions and ensure a seamless customer experience, while upholding company policies and confidentiality.

The role requires strong communication skills, bilingual English and Spanish, and the ability to work flexible shifts in a 24x7 operation.