Provider Support Assistant - Pediatrics Medicine

Duke Careers; Durham (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Provider Support Assistant to perform administrative duties in support of one or more physician(s) and/or advanced provider(s).

The role includes scheduling, referrals, patient intake, and effective communication. Proficiency with Maestro Care (Epic) and coordination across Duke Health locations is required. A high school diploma and at least 1 year of clerical experience are needed. Typical hours are Mon-Fri with no weekends.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical/office experience required or equivalent combination of education and experience.
• Strong organizational and communication skills are essential for this role.

Responsibilities

• Schedule, cancel, and adjust patient appointments.
• Use Maestro Care (Epic) and other systems for scheduling tasks.
• Coordinate services across Duke Health locations and departments.
• Communicate with patients, referring providers, colleagues, and Duke Providers.
• Review and align provider templates in EPIC vs QGenda to ensure accuracy.
• Assist with calendar management for student learners.

Skills

Scheduling

Communication

Epic familiarity

Education

High school diploma or equivalent

Tools

Maestro Care (Epic)

QGenda

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Duke Children's and Internal Medicine North Durham - 3116 N Duke St

Durham, NC, US, 27704

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
• Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
• Coordinate services across multiple Duke Health locations, departments and providers.
• Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
• Review providers templates in EPIC vs QGenda for to ensure they match and are correct
• Review providers schedules to ensure patients are scheduled correctly and make adjustments where needed
• Make sure appt times are coordinated correctly if patient has multiple appts
• Manage patient in-take process -- Compile information and produce new patient folders.
• Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Send and collect referrals, patient records, and other documentation as requested by provider(s).
• Complete reimbursements for providers in Concur.
• Submit supply orders in Buy@Duke.
• Handle calendar for student learners.
• Assist with scheduling conf rooms and meetings

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market:

Durham

Nearest Secondary Market:

Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.