Provider Services Representative II

Trillium Health Resources; North Carolina; Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Work-from-home options

Health Insurance with no premium for员工

Job summary

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities.

Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. We are seeking a Provider Services Representative II to support provider relations via the Provider Support

Qualifications

• Must have health or human services experience with mental health, substance use, and/or IDD populations
• Educational attainment levels are the primary criteria for advancement
• Candidates must be able to travel within catchment as required
• Work hours include 7:00 a.m. - 6:00 p.m. Monday – Saturday; weekends/holidays possible

Responsibilities

• Respond to provider inquiries and resolve routine operational issues
• Provide administrative support and coordination for provider services operations
• Assist with coordination of service line workflows and daily operations
• Support training and knowledge sharing among team members
• Maintain accurate records of provider interactions and service activities
• Collaborate with internal stakeholders to support issue resolution

Education

High school diploma or GED and six (6) years of experience in health or human services

Associate's degree and four (4) years of experience in health or human services

Bachelor's degree and two (2) years of experience in health or human services

Equivalent combination of education and experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Provider Services Representative II

Call Center Full Time Professionals *Trillium office based location as specified below: US 2 Attachments

Salary Range: $56,270.00 To $69,898.00 Annually

Working Title: Provider Services Representative II

FLSA Status: Non-Exempt

Posting Salary Range: $56,270 - $69,898

Office Location: Remote within North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Provider Services Representative II to join our team! The Provider Services Representative II supports provider relations by delivering administrative assistance through the Provider Support Service Line and coordinating service line activities. The role resolves provider inquiries, documents service activities, and shares operational knowledge with team members to support service quality and consistent, accurate provider. The Provider Support Service Line may often be the first interaction with the organization; therefore, the Provider Services Representative must respond to the person’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by triaging the emails and calls, and ensuring the questions, concerns, or issues get directed or transferred to the appropriate Trillium unit or department.

On a typical day, you might:

• Respond to provider inquiries and resolve routine operational issues.
• Provide administrative support and coordination for provider services operations and activities.
• Assist with coordination of service line workflows and daily operations.
• Support training and knowledge sharing among team members.
• Maintain accurate records of provider interactions and service activities.
• Collaborate with internal stakeholders to support issue resolution.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• High school diploma or GED and six (6) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Associate's degree and four (4) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Bachelor's degree and two (2) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Equivalent combination of education and experience.
• Provider Support Service Line hours are 7:00 a.m. - 6:00 p.m. Monday – Saturday; May be required to work weekends, holidays, and/or during a disaster event or response.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.

Preferred:

• Bachelor's degree or higher.
• Qualified Professional status with the populations served.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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Attachments (2)

GOVPN011 - Provider Services Representative II.pdf

Tips for Applying to or Interviewing with Trillium 10.9.26.pdf