Provider Services Program Assistant (Hybrid) - Impact

Old Colony Elder Services (OCES); Brockton (MA); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid work environment

Paid time off

LTD & life insurance

401K plan

Job summary

OCES in Brockton, MA, is seeking a Provider Services Program Assistant to support the Provider Services department with administrative tasks, data entry, and customer interactions. The role emphasizes privacy, accuracy, and strong computer skills in a hybrid work environment.

Responsibilities include monitoring Provider Direct, reviewing data in electronic records, assisting consumer/provider calls, and supporting the Quality and Contracts Manager on projects.

Qualifications

• Excellent written and verbal communication skills.
• Excellent computer skills.
• Ability to respect the workplace and providers with privacy and confidentiality.
• Ability to deal effectively with statistical and financial data.
• Knowledge of general office procedures and equipment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Monitor Provider Direct and correct errors in timely, accurate manner.
• Review/ analyze/correct data in electronic computer record and/or spreadsheets.
• Assist with consumer/provider calls as needed.
• Assisting Quality and Contracts Manager with other projects.
• Other duties as assigned.

Skills

Written communication

Verbal communication

Privacy & confidentiality

Data analysis

Office procedures

MS Office skills

Tools

Microsoft Office Suite

Spreadsheet software

Job description

OCES in Brockton, MA, is seeking a Provider Services Program Assistant to support the Provider Services department with administrative tasks, data entry, and customer interactions. The role emphasizes privacy, accuracy, and strong computer skills in a hybrid work environment.

Responsibilities include monitoring Provider Direct, reviewing data in electronic records, assisting consumer/provider calls, and supporting the Quality and Contracts Manager on projects.