Provider Services Program Assistant

Old Colony Elder Services (OCES); Brockton (MA); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid work environment

Paid time off

LTD & life insurance

401K plan

Job summary

OCES in Brockton, MA, is seeking a Provider Services Program Assistant to support the Provider Services department with administrative tasks, data entry, and customer interactions. The role emphasizes privacy, accuracy, and strong computer skills in a hybrid work environment.

Responsibilities include monitoring Provider Direct, reviewing data in electronic records, assisting consumer/provider calls, and supporting the Quality and Contracts Manager on projects.

Qualifications

• Excellent written and verbal communication skills.
• Excellent computer skills.
• Ability to respect the workplace and providers with privacy and confidentiality.
• Ability to deal effectively with statistical and financial data.
• Knowledge of general office procedures and equipment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Monitor Provider Direct and correct errors in timely, accurate manner.
• Review/ analyze/correct data in electronic computer record and/or spreadsheets.
• Assist with consumer/provider calls as needed.
• Assisting Quality and Contracts Manager with other projects.
• Other duties as assigned.

Skills

Written communication

Verbal communication

Privacy & confidentiality

Data analysis

Office procedures

MS Office skills

Tools

Microsoft Office Suite

Spreadsheet software

Job description

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible.

OCES

OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible.

Our mission

Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

We are seeking a Provider Services Program Assistant who will be responsible to provide administrative support to the Provider Services department and perform related functions as assigned by the program management

What You'll Do

• Monitor Provider Direct and correct errors in timely, accurate manner
• Review/ analyze/correct data in electronic computer record and/or spreadsheets
• Assist with consumer/provider calls as needed
• Assisting Quality and Contracts Manager with other projects
• Other duties as assigned

What You'll Bring

• Excellent written and verbal skills.
• Excellent computer skills.
• Ability to respect the workplace and providers with privacy and confidentiality
• Ability to deal effectively with statistical and financial data
• Knowledge of general office procedures and equipment
• Proficient with Microsoft Office Suite or related software.

What You'll Get

• The ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F work week; hybrid work environment (home, office, and home visits).
• Exceptional benefits: generous paid time off policies; company paid LTD and life insurances; 401K plan.

Salary: $19.35 per hour