Hybrid Patient Care Coordinator - Scheduling & Support

Optum; Worcester (MA); Hybrid; USD 33,280 - 60,320; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k)

Job summary

Optum is hiring an Associate Patient Care Coordinator in Worcester, MA. The role involves verifying patient information, scheduling, and coordinating pre-appointment instructions to ensure smooth clinic operations. Training lasts 12 weeks onsite, followed by a hybrid schedule with some remote work.

Ideal candidates have a high school diploma and at least one year of call center experience, with strong communication and organizational skills to support behavioral health services.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of call center experience.
• Must complete 12 weeks of training onsite in Worcester, MA; then hybrid work arrangement after training.

Responsibilities

• Verifies and updates patient demographics and other information including consent and documents.
• Schedules patients according to department protocols and provider preference.
• Completes patient check-out and coordinates scheduling; updates Department Appointment Report.

Skills

Call center experience

Customer service

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Optum is hiring an Associate Patient Care Coordinator in Worcester, MA. The role involves verifying patient information, scheduling, and coordinating pre-appointment instructions to ensure smooth clinic operations. Training lasts 12 weeks onsite, followed by a hybrid schedule with some remote work.

Ideal candidates have a high school diploma and at least one year of call center experience, with strong communication and organizational skills to support behavioral health services.