Provider Programs Lead — Onboarding, Incidents & Growth

Hamilton Barnes Associates Limited; San Francisco (CA); On-site; USD 270,000 - 330,000; Full time

Benefits offered by this job

Stock options

Healthcare coverage

401(k)

Unlimited PTO

Job summary

Hamilton Barnes Associates Limited in San Francisco is seeking a Provider Program Manager to build and own a new function within a fast-scaling AI compute platform. You will lead provider relationships, manage incidents, and establish operational frameworks across SRE, engineering, product, and Sales/CS to support growth.

In this role you will onboard new providers, drive capacity expansions, coordinate remediation across networks and compute resources, and translate lessons into scalable

Qualifications

• Several years running technical programmes in infrastructure, TPM or technical project management with execution ownership, ideally involving external vendors or partners you didn't control.
• Incident management experience on production incidents involving multiple organisations and off-hours responsibility.
• Technical depth to engage with data-centre engineers and SREs on GPUs, networking, and storage without debugging Fibre/InfiniBand.
• Track record of aligning non-direct teams and external partners to deliver.
• Calm, direct communication—delivering bad news early when needed.

Responsibilities

• You will be managing new provider and site onboarding, capacity expansions, hardware and network remediation, and ongoing provider relationships
• You will be acting as incident commander during major provider-side incidents; assembling the right people across SRE, the provider, and the affected customer, owning communication throughout, and driving post-incident remediation
• You will be keeping a real plan for each programme; milestones, owners, dependencies, risks — with visibility maintained across all parties including the provider
• You will be holding providers to their contractual commitments through structured check-ins, tracked action items, and escalation to provider leadership when things slip
• You will be coordinating internally to ensure provider issues don't stall; pulling in SRE, Engineering, Product, and Sales/CS as needed
• You will be catching capacity and quality risk early, before it becomes a customer-facing problem
• You will be turning what you learn into playbooks and provider-facing standards so each onboarding is faster and cleaner than the last

Skills

Technical programme management

Incident management

GPUs & networking

Vendor management

Clear communication

Job description

Hamilton Barnes Associates Limited in San Francisco is seeking a Provider Program Manager to build and own a new function within a fast-scaling AI compute platform. You will lead provider relationships, manage incidents, and establish operational frameworks across SRE, engineering, product, and Sales/CS to support growth.

In this role you will onboard new providers, drive capacity expansions, coordinate remediation across networks and compute resources, and translate lessons into scalable