Technical Program Manager (Provider Management) - AI Infrastructure

Hamilton Barnes Associates Limited; San Francisco (CA); On-site; USD 270,000 - 330,000; Full time

Benefits offered by this job

Stock options

Healthcare coverage

401(k)

Unlimited PTO

Job summary

Hamilton Barnes Associates Limited in San Francisco is seeking a Provider Program Manager to build and own a new function within a fast-scaling AI compute platform. You will lead provider relationships, manage incidents, and establish operational frameworks across SRE, engineering, product, and Sales/CS to support growth.

In this role you will onboard new providers, drive capacity expansions, coordinate remediation across networks and compute resources, and translate lessons into scalable

Qualifications

• Several years running technical programmes in infrastructure, TPM or technical project management with execution ownership, ideally involving external vendors or partners you didn't control.
• Incident management experience on production incidents involving multiple organisations and off-hours responsibility.
• Technical depth to engage with data-centre engineers and SREs on GPUs, networking, and storage without debugging Fibre/InfiniBand.
• Track record of aligning non-direct teams and external partners to deliver.
• Calm, direct communication—delivering bad news early when needed.

Responsibilities

• You will be managing new provider and site onboarding, capacity expansions, hardware and network remediation, and ongoing provider relationships
• You will be acting as incident commander during major provider-side incidents; assembling the right people across SRE, the provider, and the affected customer, owning communication throughout, and driving post-incident remediation
• You will be keeping a real plan for each programme; milestones, owners, dependencies, risks — with visibility maintained across all parties including the provider
• You will be holding providers to their contractual commitments through structured check-ins, tracked action items, and escalation to provider leadership when things slip
• You will be coordinating internally to ensure provider issues don't stall; pulling in SRE, Engineering, Product, and Sales/CS as needed
• You will be catching capacity and quality risk early, before it becomes a customer-facing problem
• You will be turning what you learn into playbooks and provider-facing standards so each onboarding is faster and cleaner than the last

Skills

Technical programme management

Incident management

GPUs & networking

Vendor management

Clear communication

Job description

Are you looking for an exciting new opportunity?

Join a fast-scaling AI compute platform supporting leading AI labs and data centers by routing training and inference workloads across a global provider network. Operating in one of the fastest-growing technology markets, the organization is building the infrastructure that powers the next generation of AI applications.

This opportunity is ideal for a Provider Program Manager looking to build and own a function from the ground up. The role involves leading provider relationships, managing incident response, developing operational frameworks, and creating the processes and standards that will support the company’s continued growth. Working closely with a senior team, this role offers the opportunity to make a direct impact within a rapidly expanding AI infrastructure business.

Responsibilities:

• You will be managing new provider and site onboarding, capacity expansions, hardware and network remediation, and ongoing provider relationships
• You will be acting as incident commander during major provider-side incidents; assembling the right people across SRE, the provider, and the affected customer, owning communication throughout, and driving post-incident remediation
• You will be keeping a real plan for each programme; milestones, owners, dependencies, risks — with visibility maintained across all parties including the provider
• You will be holding providers to their contractual commitments through structured check-ins, tracked action items, and escalation to provider leadership when things slip
• You will be coordinating internally to ensure provider issues don't stall; pulling in SRE, Engineering, Product, and Sales/CS as needed
• You will be catching capacity and quality risk early, before it becomes a customer-facing problem
• You will be turning what you learn into playbooks and provider-facing standards so each onboarding is faster and cleaner than the last

Skills / Must Have:

• Several years running technical programmes in infrastructure, TPM or technical project management with genuine execution ownership, ideally involving external vendors or partners you didn't control
• Incident management experience, you will have commanded or run point on production incidents involving multiple organisations, and you are comfortable with the off-hours reality that comes with that
• Enough technical depth to hold your own with data-centre engineers and SREs on GPUs, networking, and storage, you will not need to debug an InfiniBand fabric yourself, but you will need to follow the conversation and know when someone is hand-waving
• A track record of getting teams you don't manage, including external partners, aligned and moving, including through rough patches where the relationship is strained
• Calm, direct communication, you will be the person who delivers bad news early rather than good news late

Benefits:

• Sock options
• Comprehensive healthcare, dental, and vision (you and dependents)
• 401(k)
• Unlimited PTO

Salary:

• $300,000 base salary