Provider Operations Specialist – Scheduling & Compliance

Western Reserve Area Agency on Aging; North Olmsted (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Western Reserve Area Agency on Aging is seeking a detail-oriented Provider Operations Coordinator to manage scheduling, provider communications, documentation, and data tracking. You will maintain accurate provider records, coordinate certification and compliance reviews, and route inquiries to the appropriate staff.

The role requires strong organizational skills, proficiency with Microsoft Office and databases, and the ability to coordinate multiple tasks while safeguarding confidential

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Two years of experience in program coordination, provider relations, healthcare or human-services operations, or contract-support preferred.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Teams, databases, and electronic recordkeeping systems.
• Strong organization, data-entry, proofreading, written communication, telephone, and customer-service skills.
• Ability to coordinate multiple projects or workflows simultaneously and maintain confidentiality.

Responsibilities

• Coordinate daily workflow for the Provider Operations team, organizing tasks and timelines.
• Serve as primary contact for provider inquiries, document issues, and route them to staff.
• Plan provider orientations, training sessions, staff conferences, and meetings; handle logistics.
• Develop agendas, attendance records, minutes, and action-item trackers; provide status updates.
• Lead provider contracts from start to finish; monitor execution and renewals; maintain records.
• Oversee provider-certification processes; track statuses and follow up on missing docs.
• Maintain provider records and confidentiality; manage data in PIMS and approved systems.
• Coordinate provider communications and ensure content accuracy and timely responses.
• Monitor certifications, expansions, and performance measures; elevate issues as needed.
• Compile productivity and status reports for management and identify workflow improvements.

Skills

Organization

Data entry

Written communication

Customer service

Scheduling

Multitasking

Professional communication

Education

High school diploma or equivalent

Associate degree in business administration or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Databases

Electronic recordkeeping systems

Job description

Western Reserve Area Agency on Aging is seeking a detail-oriented Provider Operations Coordinator to manage scheduling, provider communications, documentation, and data tracking. You will maintain accurate provider records, coordinate certification and compliance reviews, and route inquiries to the appropriate staff.

The role requires strong organizational skills, proficiency with Microsoft Office and databases, and the ability to coordinate multiple tasks while safeguarding confidential