Operations Assistant

MorseLife Health System, Inc.; West Palm Beach (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

MorseLife Health System, Inc. in West Palm Beach, Florida is seeking a Schedule and Utilization Review Coordinator responsible for managing specialty appointments, coordinating medical records, and training staff on electronic medical records. The ideal candidate will have a Bachelor’s degree in healthcare management and strong skills in Excel and customer service.

This position demands attention to detail, effective communication, and a commitment to providing excellent service to participants and providers.

Qualifications

• Excellent computer skills, particularly in Excel and Word.
• Detail-oriented and organized.
• Ability to learn new skills quickly and manage time effectively.

Responsibilities

• Schedule specialty appointments and coordinate clinics for Pace participants.
• Review medical record requests and update authorizations.
• Train department on updates to EMR processes as needed.

Skills

Operational knowledge of Excel

Customer Service skills

Communication skills

Experience in PowerPoint, Excel, Word, Outlook

Education

Bachelor’s degree in healthcare business management or related field

Job description

This role is responsible for the daily operations and efficient scheduling of specialty appointments in the community, clinics, and medical records. The position encompasses a
Schedule Coordinator role as well as Utilization Review Coordinator.

PRIMARY FUNCTIONS

• Scheduling of specialty appointments in the community and coordination of specialty clinics for Pace participants, including coordination of transportation, submission of necessary documentation and confirmation of appointment status
• Review of medical record requests – requesting medical records from specialty providers on confirmed appointments; updating authorizations for hospitalizations, requesting hospital clinicals
• Cross training for understanding of all aspects of the Operations Assistant position

Scheduling and Utilization Review

• Professional communication skills and ability to provide excellent customer service to peers, community professionals, and participants
• Works closely with providers for efficient processing orders
• Train department on updates to EMR processes as needed
• All other duties as assigned

SKILLS AND QUALIFICATIONS

Due to data analysis, technical writing, and document control, this position needs to have excellent computer skills. They should know Excel, Word and other supporting quality software.

Needs to be detail oriented and organized. Able to learn new skills quickly, manage their time effectively, and spend a lot of time communicating with other staff members.

Core skills:

• Operational knowledge of Excel {Spreadsheet development}
• Customer Service and communication skills
• Experience in PowerPoint, Excel, Word, Outlook

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in healthcare business management or related field, preferred
• Minimum of 1 year of related experience with the elderly population, preferred

This position requires a background screening through the Care Provider Background Screening Clearinghouse. For information on the requirements, please visit the Clearinghouse Education and Awareness website at https://info.flclearinghouse.com