Coordinator & Scheduler of Medical Services-Hybrid

Hospice of the Western Reserve, Inc.; Cleveland (OH); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Total Rewards Package

Tuition Assistance

Non-exempt role

Job summary

Reserve Care, formerly Hospice of the Western Reserve, is seeking a Coordinator & Scheduler of Medical Services for the Western Reserve Navigator program in Cleveland. This hybrid role coordinates services, triages calls, and ensures seamless patient care across the care team.

The position requires MS Office proficiency, strong communication, and healthcare experience, with responsibilities spanning referrals, admissions, documentation, and reporting.

Qualifications

• Minimum three years’ experience, preferably in a healthcare environment.

Responsibilities

• Serve as point of contact for Western Reserve Navigator to coordinate services while providing direct, professional and knowledgeable interactions to patients, physicians, and referral sources.

Skills

Critical thinking

Strong communication

Multitasking

Independent work

Teamwork

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Outlook

Job description

Coordinator & Scheduler of Medical Services-Hybrid

Regular Full-Time Headquarters, Cleveland, OH, US

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Coordinate, plan and manage services for the Western Reserve Navigator program in order to provide seamless coverage of all patient health care needs.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP .

We have a passion for purpose driven work! Do you?

JOIN OUR FAMILY!

WHAT YOU WILL DO:

• Serve as point of contact for Western Reserve Navigator to coordinate services while providing direct, professional and knowledgeable interactions to patients, physicians, and referral sources.
• Screen calls to determine medical and psychosocial needs and ensure calls are appropriately triaged.
• Facilitate referrals to hospice level of care when necessary.
• Coordination of care within agency, between transdisciplinary team members and with external partners.
• Educate allied health providers and referral sources on program components and available support services.
• Oversee operational workflow by scheduling all staff to support efficiency, productivity and patient satisfaction.
• Monitor and maintain referral practice and procedures in order to ensure timely response to request for services.
• Provide support for management to direct operations and assist in the development and implementation of practices and procedures.
• Obtain, compile and maintain medical files on each admission. Ensure proper daily documentation in EMR and maintain hard copy of required documents.
• Generate, maintain and submit weekly, monthly, quarterly and annual reports to supervisor and clinical staff.
• Coordinate admissions and discharges. Investigate and manage service failures and provide service recovery and elevate issues as needed.
• Verify payor source or refer to Patient Financial Advocate to optimize reimbursement for services.
• Manage and maintain medical equipment for clinical staff.Communicate after-hours activity with appropriate Western Reserve Navigator staff to enhance continuity of care.
• Prepare materials for team and staff meetings and provide meaningful input.
• Facilitate Western Reserve Navigator program correspondence, surveys and mailings.
• Assist with various administrative duties as assigned.

SUCCESS CAPABILITIES:

• Minimum three years’ experience, preferably in a healthcare environment
• Proficient in Microsoft Word, Excel, Power Point, Access and Outlook
• Ability to use critical thinking skills when making decisions
• Must be able to demonstrate effective service excellence skills according to agency standards
• Strong communication skills Ability to multitask and work in a fast-paced environment
• Must be self-motivated and work well independently and with others

DETAILS:

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Non-exempt role

NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.