Provider Onboarding & Lifecycle Program Manager

Arkansas Children's; Springdale (AR); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Arkansas Children's in Springdale/Little Rock is seeking a dedicated professional to own the provider onboarding and lifecycle program. You will lead onboarding from accepted offer through integration, coordinating with HR, Medical Staff Services, IT, Revenue Cycle, Finance, Legal, and operations to ensure readiness on start date.

The role focuses on setting standards and SLAs, managing provider agreements (employment, locum tenens, 1099), system setup, scheduling, billing configuration, and

Qualifications

• High school diploma or GED is required.
• Bachelor's degree in a related field is recommended.

Responsibilities

• Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
• Leads cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
• Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.
• Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
• Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
• Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.
• Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
• Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.
• Leads process improvement initiatives that enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.
• Identifies operational risks, develops corrective action plans, and recommends strategic improvements to provider onboarding and lifecycle management.
• Serves as the organizational subject matter expert for provider onboarding and provider lifecycle processes, providing guidance to leaders and operational stakeholders on complex issues.
• Performs other duties as assigned.

Education

High school diploma or GED

Bachelor's degree in a related field

Job description

Arkansas Children's in Springdale/Little Rock is seeking a dedicated professional to own the provider onboarding and lifecycle program. You will lead onboarding from accepted offer through integration, coordinating with HR, Medical Staff Services, IT, Revenue Cycle, Finance, Legal, and operations to ensure readiness on start date.

The role focuses on setting standards and SLAs, managing provider agreements (employment, locum tenens, 1099), system setup, scheduling, billing configuration, and