Practice Plan Program Manager

archildrens; Little Rock (AR); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Arkansas Children's in Little Rock is seeking a Provider Onboarding & Lifecycle Manager to own the onboarding program and ensure successful integration of providers across the organization. You will coordinate with HR, Medical Staff Services, IT, Revenue Cycle, Finance, Legal, and operations to guarantee readiness by start date.

The role requires Bachelor's plus 4 years of relevant experience or HS/GED plus 8 years of relevant exp.

Qualifications

• Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
• Leads cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
• Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.
• Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
• Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
• Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.
• Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
• Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.
• Leads process improvement initiatives that enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.
• Identifies operational risks, develops corrective action plans, and recommends strategic improvements to provider onboarding and lifecycle management.

Responsibilities

• Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
• Leads cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
• Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.
• Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
• Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
• Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.
• Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
• Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.
• Leads process improvement initiatives that enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.
• Identifies operational risks, develops corrective action plans, and recommends strategic improvements to provider onboarding and lifecycle management.
• Serves as the organizational subject matter expert for provider onboarding and provider lifecycle processes, providing guidance to leaders and operational stakeholders on complex issues.
• Performs other duties as assigned.

Skills

Provider onboarding

Lifecycle management

Cross-functional coordination

Contract administration

Process improvement

Education

Bachelor's degree

High school diploma or GED

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

CC807300 PSO Practice Plan Administration

Summary:

Monday - Friday days (hybrid potential) - either Little Rock or Springdale campus a possibility - Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

Additional Information:

Monday - Friday days (hybrid potential) - either Little Rock or Springdale campus a possibility - Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

Monday - Friday days (40 hours per week)

Hybrid potential (must reside in Arkansas)

Hire's work home base open to either Little Rock or Springdale campus

Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp. (related experience includes, but is not limited to, provider practice experience, practice administration experience, provider contract experience, forgivable loans contracts experience, RVU experience)

Required Education:

High school diploma or general education degree (GED)

Recommended Education:

Bachelor's degree in a related field of study.

Required Work Experience:

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

1. Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
2. Leads cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
3. Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.
4. Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
5. Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
6. Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.
7. Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
8. Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.
9. Leads process improvement initiatives that enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.
10. Identifies operational risks, develops corrective action plans, and recommends strategic improvements to provider onboarding and lifecycle management.

Serves as the organizational subject matter expert for provider onboarding and provider lifecycle processes, providing guidance to leaders and operational stakeholders on complex issues.

Performs other duties as assigned.