Practice Plan Program Manager

Arkansas Children's; Little Rock (AR); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Arkansas Children's is seeking a skilled leader to own and optimize our provider onboarding and lifecycle management program. You will coordinate HR, Medical Staff Services, IT, and Finance to ensure operational readiness and compliant contracts from offer through start date.

The role drives standards, SLAs, and documentation, oversees 1099 and employment agreements, and leads change initiatives to improve efficiency and provider satisfaction. Hybrid work options reflect campus flexibility.

Qualifications

• Owns the provider onboarding and lifecycle management program from accepted offer through successful integration.
• Leads cross-functional coordination among HR, Medical Staff Services, IT, Revenue Cycle, Finance, Legal, and operations.
• Establishes onboarding standards, workflows, and documentation to support a consistent provider experience.

Responsibilities

• Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice.
• Leads cross-functional coordination among HR, Medical Staff Services, IT, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
• Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.
• Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
• Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
• Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.
• Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
• Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and KPIs to identify trends and inform decisions.
• Leads process improvement initiatives that enhance onboarding efficiency, reduce timelines, and improve provider satisfaction.
• Identifies operational risks, develops corrective actions, and recommends improvements to onboarding and lifecycle management.

Skills

Cross-functional coordination

Education

High school diploma or GED

Bachelor's degree in related field

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

Work Shift:

Time Type:

Full time

Department:

CC807300 PSO Practice Plan Administration

Summary:

Monday - Friday days (hybrid potential) - either Little Rock or Springdale campus a possibility - Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

Additional Information:

Monday - Friday days (hybrid potential) - either Little Rock or Springdale campus a possibility - Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

• Monday - Friday days (40 hours per week)
• Hybrid potential (must reside in Arkansas)
• Hire's work home base open to either Little Rock or Springdale campus
• Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp. (related experience includes, but is not limited to, provider practice experience, practice administration experience, provider contract experience, forgivable loans contracts experience, RVU experience)

Serves as the program owner for provider onboarding, contracting administration, and provider lifecycle operations by leading cross-functional initiatives, establishing program standards, and driving continuous improvement to ensure an exceptional provider experience and operational readiness across the organization.

Required Education:

High school diploma or general education degree (GED)

Recommended Education:

Bachelor's degree in a related field of study.

Required Work Experience:

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

• Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
• Leads cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
• Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.
• Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
• Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
• Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.
• Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
• Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.
• Leads process improvement initiatives that enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.
• Identifies operational risks, develops corrective action plans, and recommends strategic improvements to provider onboarding and lifecycle management.

Serves as the organizational subject matter expert for provider onboarding and provider lifecycle processes, providing guidance to leaders and operational stakeholders on complex issues.

Performs other duties as assigned.