Provider Enablement & Training Ops Specialist

Logoslabs; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Lyra Health is seeking an Operations Associate II on the Provider Enablement team to streamline onboarding and training for our therapy network. You will partner with therapists, coordinate high-volume onboarding, and drive scalable enablement processes to support world-class care.

You will manage LMS (WorkRamp), EHR setups, and communications, ensuring accurate access, timely milestones, and data integrity across Salesforce and Google Suite in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• 3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field.
• Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
• Fluency in Google Suite is required.
• Aptitude for and experience with Salesforce, WorkRamp (LMS), Zendesk, Gemini, and Electronic Health Records (EHR) is highly preferred.
• Project Management: Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy.
• Mission-Driven: A genuine passion for supporting clinicians in their learning and development to drive a high-quality experience for Lyra clinicians at scale.

Responsibilities

• Lead and moderate live and asynchronous training sessions, managing agendas and attendance.
• Manage day-to-day WorkRamp operations and module setup to drive engagement.
• Monitor EHR and tech setup experiences; partner with teams to design scalable onboarding solutions.
• Track provider training progress and update onboarding communications and nudges.
• Own end-to-end logistics for training lead-up and follow-on, ensuring prerequisites and access are completed.

Skills

Operations

Provider relations

Customer service

Project management

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

Salesforce

WorkRamp

Zendesk

Gemini

EHR

Job description

Lyra Health is seeking an Operations Associate II on the Provider Enablement team to streamline onboarding and training for our therapy network. You will partner with therapists, coordinate high-volume onboarding, and drive scalable enablement processes to support world-class care.

You will manage LMS (WorkRamp), EHR setups, and communications, ensuring accurate access, timely milestones, and data integrity across Salesforce and Google Suite in a fast-paced environment.