Protective Support Specialist

RDV Corporation; Grand Rapids (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

RDV Corporation is seeking a Protective Support Specialist to install, repair and replace fire and security alarm systems, document activities, and maintain servicing tools and materials. The role requires ensuring confidentiality and delivering reliable support across security infrastructure.

The position involves installing, programming CCTV and HID readers, and maintaining logs, with travel up to 15% and flexible scheduling as needed. Strong communication and teamwork are essential.

Qualifications

• Associate degree or technical certification preferred.
• Minimum 2 years of relevant experience with intrusion, life safety and access control systems preferred.
• Excellent oral and written communication and ability to interact at all levels.

Responsibilities

• Monitor, install, repair, and maintain CCTV systems.
• Install and program HID card readers.
• Install and terminate low voltage systems.
• Perform installation, maintenance and service of access control, intrusion, life safety and CCTV devices.
• Review and troubleshoot potential problems related to infrastructure.
• Document resolution and maintain logs and calendars.

Skills

Communication skills

Team player

Problem solving

Education

Associate degree

Technical certification

Tools

CCTV systems

Access control systems

Intrusion detection

Job description

The Protective Support Specialist will provide alarm system services with specific responsibility for installing, repairing and/or replacing fire and security alarm systems and related equipment; maintaining a regular inspection and test schedule; documenting activities; and maintaining necessary servicing tools and materials.

What You'll Do:

• Monitor, install, repair, and maintain CCTV systems.
• Install and program HID card readers.
• Install and terminate low voltage systems.
• Perform installation, maintenance and service of access control, intrusion, life safety, CCTV camera and other security-related devices.
• Review and troubleshoot potential problems and threats related to infrastructure.
• Daily review of alarm issues. Document resolution and details, provide monthly reports.
• Maintain testing/property documentation calendar.
• Assist with maintaining the systems records including the code and zone list.
• Maintain accurate logs of all activities performed.
• Assure all equipment issued by the department is properly maintained.
• Ensure the highest level of confidentiality is exercised at all times.

What You'll Bring:

• Associate degree and technical certification preferred.
• Minimum of 2 years of relevant, and progressively responsible experience with intrusion, life safety and access control systems is preferred.
• Excellent oral and written communication skills and ability to communicate effectively with individuals at all levels in both written and verbal form.
• Excellent interpersonal and collaboration skills.
• Strong problem-solving skills and analytical capabilities.
• Experience handling sensitive and highly confidential matters.
• Selfless and dedicated to service, team player.

Additional Requirements:

• Both day travel and overnight domestic travel required up to 15% of the time.
• Possession of valid driver's license and passport.
• First Aid/CPR/AED Certification or ability to become certified.
Willing to work a flexible schedule as needed to include after hours and on weekends.
• Willing to submit to Random Drug Testing during employment.