Service Technician – Alarm and Video

The Security Center, Inc.; Dallas (TX); On-site; USD 45,000 - 68,000; Full time

Job summary

The Security Center, Inc. is seeking a skilled technician to install and service alarm systems, CCTV, and access control within client sites in the Dallas area.

You will perform preventive maintenance, document all service calls, and collaborate with other technicians to resolve issues efficiently. Ideal candidates have 3-5 years of alarm security experience, mechanical aptitude, and familiarity with DMP panels.

Qualifications

• 3-5 years alarm security experience preferred.
• Experience installing and servicing alarm panels and CCTV.
• Proficient with Excel and Outlook.

Responsibilities

• Perform preventive maintenance inspections and service.
• Ensure documentation is completed and submitted.
• Assist other technicians as needed.
• Share technical knowledge and escalate issues as appropriate.
• Maintain and control inventory and timely reporting on work orders.
• Communicate effectively with SCI personnel and customers.
• Respond to emergency situations during or after hours.

Skills

Mechanical aptitude

Alarm systems experience

CCTV

Excel

Outlook

DMP panels

Tools

DMP panels

Job description

Description

Duties & Responsibilities:

Technical Expertise –

• Mechanical aptitude
• 3-5 years alarm security experience preferred
  • Install and service DMP alarm panels
  • CCTV experience
• Basic computer skills including experience with
  • Excel
  • Outlook

Service

• Perform preventive maintenance inspections and service
• Insure that documentation is properly completed and submitted
• Assist other technicians as needed
• Request and share technical knowledge
• Escalate and resolve issues when appropriate
  • Recognize recurring trips to same site for the same issue and report to management
  • Minimize number of trips to the site to resolve the issue
  • Access part needed before going if possible
• Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.
• Performs upgrades and additions to systems in order to increase functionality and usability.
• Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.
• Coordinates with administration for the purpose of completing projects/work orders efficiently.
• Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
• Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.

Operations

• Maintain and control inventory
  • List parts accurately and timely on work orders
  • Keep truck stock by being proactive in replenishing
    • Anticipate parts required to meet or exceed goals.
    • Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
  • Report inventory on truck monthly
• Communications
  • Respond to all phone calls from other SCI personnel within four hours
  • Respond to all emails within 24 hours
  • Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
• Time Keeping
  • Accurate reporting of dispatch, arrival and completion times
    • Recognize that this data is analyzed and some customers receive reports based on response and resolution
  • Input and categorize time not spent on work orders accurately
  • Submit your time via Remote Tech every week no later than 9 a.m. Saturday.

Other

• Maintain Security License by adhering to annual continuing education requirements
• Ability to pass criminal background check and drug screen test
• Valid Driver’s License and insurance
• Report any moving traffic violations or accidents immediately

Essential job-related skills required:

• Maintaining confidentiality of work related information and materials.
• Effective organization and planning skills.

Customer Service

• Strong customer service skills
• Effective communication and interpersonal skills, including tact and diplomacy.
• Ability to perform with bank personnel present and occasionally under pressure
• Good judgment in what is appropriate to say and do
• Instruct Bank personnel in use of equipment
• Professional appearance and demeanor

Special physical or mental skills required:

• Ability to multi-task and time management skills
• Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
• Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to understand and follow instructions precisely
• Ability to manage high stress situations in a calm manner.

Working conditions under which the job is performed:

• Loud environment with multiple distractions at any given time.
• Work is performed within extreme temperature ranges.