Service Technician

KCI, LLC; Reno (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

KCI, LLC is seeking a skilled Service Technician to join our security team in Reno, NV. The role focuses on upgrading and expanding life-safety and security systems, installing equipment from blueprints, and maintaining compliance with industry standards.

Ideal candidates have 5+ years of experience installing security and life-safety systems, strong communication skills, and a valid driver’s license. On-site work, hands-on problem solving, and collaboration with Sales and Engineering are

Qualifications

• High school diploma or equivalent, or a two-year associate degree in electronics.
• At least 5 years of experience installing security and life safety systems.
• Safe, proper use of hand and power tools.
• Strong computer skills.
• Valid driver’s license, clean driving record, and insurance.
• Effective written and verbal communication skills.

Responsibilities

• Upgrade and expand security and life safety systems to increase functionality.
• Evaluate, diagnose, troubleshoot, and repair systems as needed.
• Install, maintain, and repair security and life safety systems, devices, and equipment using electrical blueprints and building plans.
• Perform all work to company quality standards and follow established system design procedures for quality installations.
• Keep accurate project information in company files and systems.
• Solve practical problems and carry out responsibilities without direct supervision.
• Lead crews and manage workloads to finish projects on time and within budget.
• Maintain professional licenses and certifications required by manufacturers and by state and local jurisdictions.

Skills

Electrical troubleshooting

Security systems

Customer communication

Blueprint reading

Education

High school diploma or equivalent

Associate degree in electronics

Tools

Hand tools

Power tools

Electrical blueprints

Job description

Our client is a leading fire, security, and communications integrator serving customers in enterprise, healthcare, education, government, data center, and retail. They design, install, service, and maintain fire alarm systems, critical communications, video surveillance, access control, and audiovisual technology, with a strong focus on safety, reliability, and service.

They are looking for a skilled, motivated Service Technician to join their security team.

Primary Responsibilities

• Upgrade and expand security and life safety systems to increase functionality.
• Evaluate, diagnose, troubleshoot, and repair systems as needed.
• Install, maintain, and repair security and life safety systems, devices, and equipment using electrical blueprints and building plans.
• Perform all work to company quality standards and follow established system design procedures for quality installations.
• Keep accurate project information in company files and systems.
• Solve practical problems and carry out responsibilities without direct supervision.
• Organize workloads for effective delivery.
• Stay current on industry standards and emerging technologies.
• Plan and carry out efficient installation, programming, and testing.
• Perform system upgrades and cutovers on large-scale enterprise systems.
• Support Sales and Engineering with project design and implementation decisions for accurate proposal bids.
• Train others in troubleshooting methods.
• Lead crews and manage workloads to finish projects on time and within budget.
• Maintain professional licenses and certifications required by manufacturers and by state and local jurisdictions.
• Perform other duties as needed.

Technical Skills

• Upgrade and expand security and life safety systems to increase functionality.
• Evaluate, diagnose, troubleshoot, and repair systems as needed.
• Install, maintain, and repair security and life safety systems, devices, and equipment using electrical blueprints and building plans.
• Perform all work to company quality standards and follow established system design procedures for quality installations.
• Keep accurate project information in company files and systems.
• Solve practical problems and carry out responsibilities without direct supervision.
• Organize workloads for effective delivery.
• Stay current on industry standards and emerging technologies.
• Plan and carry out efficient installation, programming, and testing.
• Perform system upgrades and cutovers on large-scale enterprise systems.
• Support Sales and Engineering with project design and implementation decisions for accurate proposal bids.
• Train others in troubleshooting methods.
• Lead crews and manage workloads to finish projects on time and within budget.
• Maintain professional licenses and certifications required by manufacturers and by state and local jurisdictions.
• Perform other duties as needed.

Customer Service and Communication

• Work with on-site personnel during system startup to ensure full compliance.
• Give customers and Project Managers clear, detailed updates on progress, delays, safety concerns, and anything else that affects project success.
• Work proactively and positively with all coworkers.
• Respond promptly and effectively to client and internal inquiries.
• Stay in contact with customers and sales executives to resolve customer issues.
• Write simple correspondence and present information one-on-one and in small groups.

Safety and Accountability

• Follow all company safety policies and work at heights using ladders, scaffolding, and lifts.
• Keep work areas clean and free of hazards.
• Work in confined spaces as needed.
• Work with Project Managers to oversee multiple crews and keep jobs on schedule, within estimate, and within scope.
• Complete work and solve problems promptly.
• Partner with Project Managers on full closeout and turnover of jobs to the client and service department.
• Help keep all jobs on budget and on schedule through every phase.
• Provide reports to management.

Basic Qualifications

• High school diploma or equivalent, or a two-year associate degree in electronics
• At least 5 years of experience installing security and life safety systems
• Safe, proper use of hand and power tools
• Strong computer skills
• Valid driver s license, clean driving record, and insurance
• Effective written and verbal communication skills

Preferred Qualifications

• Availability for on-call and after-hours service response, occasional travel, and overtime
• Multiple certifications in one or more of these areas: access control, CCTV, alarm, fire, networking, or intrusion systems
• Military training or experience a plus