Service Technician

Cook & Boardman, LLC; Dallas (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Cook & Boardman, LLC is seeking a Service Technician in the Dallas area to repair and maintain component and category cabling, fiber, wireless access points, cameras, and access control devices. You will work with project managers and engineers to deliver high-quality service.

Responsibilities include installation, troubleshooting, and maintenance of IP/video surveillance, access control, and related systems, plus documentation and after-hours support as needed.

Qualifications

• Minimum 4 years in physical security, low-voltage, IT, networking, or related field.
• Experience installing, servicing, and troubleshooting security systems (access control, video surveillance, intrusion, intercom).
• Familiarity with Genetec, LenelS2, Milestone, Axis, Verkada or similar platforms preferred.
• Basic IP networking knowledge (VLANs, switches, TCP/IP, PoE).
• Valid driver's license and clean driving record.

Responsibilities

• Install, service, troubleshoot, and maintain access control, video surveillance, and intrusion systems.
• Install/terminate/test low-voltage cabling (Cat5e/6, fiber) and pathway systems.
• Configure networked security devices (switches, PoE, servers, workstations).
• Perform preventative maintenance and system health assessments.
• Assist with software/firmware updates, migrations, and database maintenance.
• Document activities and resolutions in service management platforms.
• Collaborate with customers, PMs, engineers, and technicians to ensure quality service.

Skills

Low-voltage systems

IP networking

Troubleshooting

Blueprints & wiring diagrams

Customer communication

Safety & proper documentation

Education

High school diploma or equivalent

Technical school or industry certifications preferred

Tools

Hand tools

Test equipment

Measuring devices

Power tools

Job description

The Service Technician will be responsible for the repair and maintenance of component cable, category cable, fiber, wireless access points, cameras, access control devices, and other low voltage cabling and devices with or without direct onsite supervision.

Essential Functions

• Install, service, troubleshoot, and maintain electronic security systems including access control, video surveillance, intrusion detection, intercom, and visitor management systems.
• Install, service, and maintain access control devices including card readers, controllers, door contacts, request-to-exit devices, locks, electric strides, magnetic locks, and other electrified door hardware.
• Install, service, and maintain IP and analog video surveillance systems including fixed, panoramic, PTZ, thermal, and specialty cameras.
• Diagnose and resolve hardware, software, network, and communication issues affecting security systems.
• Install, terminate, test, and certify low-voltage cabling including Cat5e, Cat6, composite, fiber optic, and associated pathway systems.
• Configure, troubleshoot, and support network-connected security devices including switches, PoE equipment, servers, and workstations.
• Perform preventative maintenance inspections and system health assessments.
• Assist with software upgrades, firmware updates, database maintenance, and system migrations.
• Document service activities, troubleshooting steps, and corrective actions through service management platforms.
• Maintain company-owned vehicles, tools, equipment, and inventory.
• Work collaboratively with customers, project managers, programmers, engineers, and fellow technicians to deliver high-quality service.
• Observe all company safety policies, industry standards, and best practices.
• Participate in after-hours support, emergency service calls, and on-call rotations as required.
• Perform other duties as assigned.
• Demonstrate a strong willingness to learn new technologies and continuously develop technical skills.

Minimum Qualifications

• Minimum of 4 years of experience in the physical security, low-voltage, IT, networking, electronics, or related technical field preferred.
• Experience installing, servicing, and troubleshooting security systems including access control, video surveillance, intrusion detection, and intercom systems.
• Familiarity with manufacturers such as Genetec, Open Options, ACRE, Software House, LenelS2, Avigilon, Milestone, Hanwha, Axis, Verkada, Bosch, DMP, Aiphone, 2N, OpenPath, or similar platforms is preferred.
• Basic understanding of IP networking, VLANs, switches, TCP/IP communications, and PoE technologies.
• High school diploma or equivalent required; technical school or industry certifications preferred.
• Valid driver's license with acceptable driving record.
• Must be at least 21 years of age to operate company vehicles.
• Ability to successfully pass a background check and drug screening.

Knowledge, Skills and Abilities

• Ability to read blueprints, floor plans, wiring diagrams, schematics, and construction documents.
• Proficient in the use of hand tools, power tools, test equipment, measuring devices, and troubleshooting instruments.
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex system issues.
• Excellent written and verbal communication skills with the ability to communicate professionally with customers and team members.
• Ability to manage multiple priorities while maintaining attention to detail and quality workmanship.
• Comfortable working independently and as part of a team.
• Willing and able to work flexible schedules including nights, weekends, holidays, and overnight travel when required to support customer needs.
• Ability to safely work at heights utilizing ladders, lifts, scaffolding, and aerial work platforms.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Professional appearance and customer-focused attitude.
• Strong organizational, documentation, and time-management skills.
• Demonstrated commitment to safety, quality, and continuous learning.