Prosthetics Clinic Care Coordinator

OneOncology; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Surgical Clinic (TSC) in Middle Tennessee is seeking a Prosthetics Coordinator to deliver exceptional front-desk service and support for multiple clinic locations. You will greet patients, verify insurance, schedule appointments, maintain prosthetic records in Excel, and coordinate with care teams while ensuring HIPAA-compliant patient privacy and accuracy in data entry.

The role requires strong customer service skills, proficiency with EMR/Windows and MS Office, and the ability to multitask

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience required; medical office preferred.
• Electronic Medical Records experience preferred or within 90 days.

Responsibilities

• Provide excellent customer service to patients, referring physicians, and callers.
• Answer phones and greet patients in a courteous, efficient manner.
• Route calls/messages to appropriate department.
• Check in patients and direct flow to maintain clinic efficiency; monitor waiting area.
• Assist with creation and submission of PT orders.
• Maintain Prosthetic Excel spreadsheets.
• Scan patient records into EMR and update data.
• Perform data entry, copying, and emailing.

Skills

Medical Terminology

Interpersonal/human relations

Verbal and written communication

Fast-paced environment

Organization and attention to detail

Customer service

EMR data entry and prioritization

HIPAA confidentiality

MS Office and Windows

Education

High School Diploma or GED

Tools

Windows OS

MS Office

Excel spreadsheets

Job description

The Surgical Clinic (TSC) in Middle Tennessee is seeking a Prosthetics Coordinator to deliver exceptional front-desk service and support for multiple clinic locations. You will greet patients, verify insurance, schedule appointments, maintain prosthetic records in Excel, and coordinate with care teams while ensuring HIPAA-compliant patient privacy and accuracy in data entry.

The role requires strong customer service skills, proficiency with EMR/Windows and MS Office, and the ability to multitask