Patient Services Coordinator: Fast-Paced Medical Office

Tennessee Oncology; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

The Surgical Clinic (TSC) in Middle Tennessee seeks a Patient Services Coordinator to provide comprehensive medical office support, including registration, scheduling, and insurance verification. You will greet patients, manage appointments, and ensure accurate data entry and HIPAA-compliant record handling.

Ideal candidates will have strong communication, organization, and customer service skills, with 2+ years of office experience and proficiency in MS Office and EMR systems.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in a professional office with customer service experience.
• MS Office proficiency; EMR experience preferred.

Responsibilities

• Provide excellent customer service to patients, referring physicians, and all callers to the clinic.
• Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately.
• Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow.
• Collect co-payments, deductibles, and self-pay balances at time of service; reconcile end-of-day reports.
• Verify patient demographics and insurance; obtain referrals and authorizations prior to visits.
• Schedule and manage appointments for multiple physicians, including internal and external referrals.
• Track patient movement in the EMR to ensure continuity of care and prevent missed encounters.
• Prepare the EMR for upcoming provider visits and import necessary records.
• Ensure proper documentation and follow-up for canceled or missed appointments.
• Conduct patient check-in and check-out procedures in accordance with clinic policies.
• Assist patients with registration and engagement through the Patient Portal.
• Maintain patient records and process medical record requests in HIPAA-compliant manner.
• Electronically scan and import patient-related documents into the EMR.
• Distribute outbound correspondence to referring offices.
• Perform general administrative tasks such as data entry, copying, faxing, emailing, and mail distribution.
• Coordinate with insurance verification teams for urgent cases, denials, and peer-to-peer requests.
• Follow SOPs for external follow-ups and documentation.
• Ensure timely completion of all MIPS requirements for providers.
• Maintain confidentiality of patient information and adhere to policies.
• Use internal communication tools to coordinate with staff.
• Float or travel to other clinics as needed to support operations.
• Perform other related duties as assigned.

Skills

Excellent communication

Customer service

Organization

Multitasking

Education

High school diploma or GED

2+ years office experience

HIPAA compliance awareness

Tools

MS Office

EMR systems

Windows file management

Email management

Job description

The Surgical Clinic (TSC) in Middle Tennessee seeks a Patient Services Coordinator to provide comprehensive medical office support, including registration, scheduling, and insurance verification. You will greet patients, manage appointments, and ensure accurate data entry and HIPAA-compliant record handling.

Ideal candidates will have strong communication, organization, and customer service skills, with 2+ years of office experience and proficiency in MS Office and EMR systems.