Property & Tenant Services Coordinator

New Reach, Inc.; New Haven (CT); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) Retirement plan with employer

Paid Time Off (PTO)

Paid Sick Time

12 Paid Holidays

1 Floating Holiday

Life Insurance

Long-Term Disability

Job summary

New Reach, Inc. is seeking a Property Coordinator to manage day-to-day operations of agency buildings in Connecticut. You will oversee property operations, respond to tenant issues, and support turnover and vacancy coordination with the Facilities Lead and Shelter Operations Manager.

This role requires 2+ years in property management, a CT driver’s license, and strong organizational and communication skills. Knowledge of housing laws is preferred; bilingual English/Spanish a plus.

Qualifications

• Bachelor's degree is highly preferred; equivalent work experience considered.
• Minimum of 2 years of experience in property management.
• CT driver's license and ability to maintain it.
• Highly proficient in Microsoft Office, Excel; Yardi preferred.
• Read, write, and speak fluent English; Spanish a plus.
• Strong organizational, problem-solving and interpersonal skills.
• Familiarity with affordable housing laws and anti-discrimination legislation.

Responsibilities

• Maintain asset, inspection and property maintenance files.
• Manage systems for efficient property maintenance.
• Maintain positive relationships with tenants and ensure clear communication.
• Handle tenant correspondence and notifications including planned maintenance and lease issues.
• Coordinate tenant moves with Facilities Lead and case management.
• Be on-call 24/7 for tenant-related issues.
• Address tenant service requests and maintenance, ensuring timely responses and billing when applicable.
• Maintain lease, tenant and vendor documents in N-Drive and proprietary files.
• Manage relationships, scheduling services, and contract compliance.
• Conduct routine site inspections and maintain organized records.
• Keep all property licenses updated in a timely manner.
• Coordinate turnover and vacancies with Facilities Lead.
• Serve as point of contact for tenants and address complaints and violations.
• Maintain good relationships with neighboring property owners and tenants.
• Perform other duties as assigned.

Skills

Fluent English

Organizational skills

Interpersonal skills

Problem-solving

Customer service mindset

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Yardi

Job description

New Reach, Inc. is seeking a Property Coordinator to manage day-to-day operations of agency buildings in Connecticut. You will oversee property operations, respond to tenant issues, and support turnover and vacancy coordination with the Facilities Lead and Shelter Operations Manager.

This role requires 2+ years in property management, a CT driver’s license, and strong organizational and communication skills. Knowledge of housing laws is preferred; bilingual English/Spanish a plus.