Property & Recording Tech Support Specialist — Remote

Tyler Technologies; Moraine (OH); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Tyler Technologies is seeking a Technical Services Support Specialist in Moraine, Ohio to resolve client software issues through data analysis and troubleshooting using multiple tools and team coordination.

Requirements include a Bachelor's degree in CS or MIS and 1–2 years of related experience; familiarity with SQL, HTML, XML/XSL and relational databases is preferred. The role is in-office Tue-Thu with remote Mon/Fri and travel up to 25%.

Qualifications

• Bachelor's degree in computer science, MIS, or equivalent experience.
• 1-2 years of relevant experience.
• Basic knowledge of database structures including fields, tables, views, database objects.
• Experience with relational databases or SQL preferred.
• Experience with HTML, XSL, XML, and related technologies preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
• Uses and programs SQL to resolve basic to moderate issues.
• Documents and records all client interactions in designated client management systems.
• Manages open calls by identifying and prioritizing issues according to published policies.
• Escalates to senior team member when beyond ability and needs additional assistance.
• Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
• Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
• May contribute to company knowledge library.
• May conduct training for end-users, virtual or in-person.
• May participate in User Group meetings and activities.
• Follows Tyler Technologies policies and procedures.
• Performs other duties as assigned.

Skills

Interpersonal communication

Team collaboration

Analytical thinking

Problem solving

Education

Bachelor's degree in computer science or MIS

Tools

SQL

HTML

XSL

XML

Relational databases

Job description

Tyler Technologies is seeking a Technical Services Support Specialist in Moraine, Ohio to resolve client software issues through data analysis and troubleshooting using multiple tools and team coordination.

Requirements include a Bachelor's degree in CS or MIS and 1–2 years of related experience; familiarity with SQL, HTML, XML/XSL and relational databases is preferred. The role is in-office Tue-Thu with remote Mon/Fri and travel up to 25%.