Remote Data & Insights Support Engineer

Tyler Technologies; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive health benefits

Financial wellness support

Job summary

Tyler Technologies is seeking a Software Support Specialist for Data & Insights Solutions in Cincinnati, Ohio. This remote role involves troubleshooting technical issues, collaborating with clients, and supporting data-sharing programs. The ideal candidate has strong problem-solving skills, knowledge of cloud-based applications, and the ability to communicate effectively with stakeholders. Salary ranges from $45,000 to $65,000 based on geographic differences and is backed by competitive health and wellness benefits.

Qualifications

• Ability to troubleshoot technical problems and translate them for clients.
• Proficient in contemporary online applications, and quick to learn new technologies.
• Experience with data concepts, ETL pipelines, and web development principles.

Responsibilities

• Troubleshoot client-reported blockers and propose technical solutions.
• Help clients format data for analysis and visualizations.
• Participate in meetings to leverage product expertise and inform use cases.

Skills

Technical problem-solving

Communication skills

Analytical thinking

Understanding of cloud-based software

SQL or Python knowledge

Job description

Tyler Technologies is seeking a Software Support Specialist for Data & Insights Solutions in Cincinnati, Ohio. This remote role involves troubleshooting technical issues, collaborating with clients, and supporting data-sharing programs. The ideal candidate has strong problem-solving skills, knowledge of cloud-based applications, and the ability to communicate effectively with stakeholders. Salary ranges from $45,000 to $65,000 based on geographic differences and is backed by competitive health and wellness benefits.