Assistant Community Manager

fairsteadescllc; Baltimore (MD); On-site; USD 83,097,000 - 89,544,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plans

401(k) Retirement Plan

Holidays

PTO

Sick days

Life Insurance

Flexible Spending Account

Pet Insurance

Disability Insurance

Laser Correction Discount

Employee Discounts

Job summary

Fairstead, a purpose‑driven real estate firm, seeks an Assistant Property Manager to support daily property operations, including admin, financial, and resident relations. This role partners with the Property Manager to ensure HUD compliance, handle lease issues, and maintain resident satisfaction.

Based at an on-site property, you will help manage rent collection, renewals, and coordination with maintenance and the legal team while delivering professional, high‑quality service to residents and

Qualifications

• Two years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and RealPage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great customer service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Responsibilities

• Assists Property Manager to ensure compliance in HUD 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease requirements.
• Prepares property for REAC reviews, MORs and LIHTC reviews; performs recertifications.
• Documents lease violations and coordinates evictions.
• Promotes resident satisfaction and retention by respond­ing to questions, complaints, and requests promptly.
• Ensures maintenance team responds to resident requests.
• Assists tenants with requests, questions, problems, and complaints.
• Alerts staff to move ins/outs and emergencies.
• Provides excellent customer service with a courteous attitude to residents and visitors.
• Oversees rent arrears tracking and lease renewals.
• Works with legal team to track rent payments.
• Oversees accounting transactions and posting of rents.
• Creates purchase orders in Yardi.
• Answers calls, messages, and emails promptly.
• Performs other duties to maintain workflow.

Skills

Affordable housing experience

Customer service

Communication skills

Learning agility

Tools

Yardi

RealPage

EIV

Microsoft Office

Job description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations.

RESPONSIBILITIES

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues.
• Ensures the property's maintenance team members respond and complete resident service requests.
• Assisting tenants with requests, questions, problems, and complaints .
• Alerting staff of move ins, move outs, any emergencies .
• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors .
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rat e.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer pho ne calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Perform other duties as needed .

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS

To perform the job successfully, the following skills and/or experience are required to qualify for the position.

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Salary Range

$29 - $31.25 USD

Exact compensation may vary based on skills, experience, and location.

Diversity and Inclusion

Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

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