Property Operations Lead – Onsite & Leasing

Stratum; Salem (OR); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Cell phone stipend

Performance bonus

Job summary

Stratum is seeking an Assistant Manager II for Northplace Apartment Homes in Salem, OR. You will assist the Property Manager in daily property operations, supervise onsite staff, manage resident relations, and help maintain performance standards across the community.

You will step into leadership during the Property Manager's absence, directing the team, handling leasing activities, rent collection, and reporting while balancing exceptional resident service with strong team leadership.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of supervisory experience.
• Strong leadership, customer service, and written and verbal communication skills.
• Ability to lead and direct others, manage multiple priorities, exercise sound judgment, maintain confidentiality, and respond professionally to challenging situations.
• Basic bookkeeping and financial reporting.

Responsibilities

• Oversee daily property operations and overall community performance.
• Assume responsibility for daily property operations, employee supervision, and managerial duties when the Property Manager is absent, within established company policies and approval requirements.
• Provide daily direction, training, and supervision to onsite employees.
• Coordinate staff assignments, schedules, and property needs in collaboration with management.
• Support employee performance management and staffing recommendations under management oversight.
• Help ensure property standards, company policies, and operational procedures are consistently followed.
• Maintain accurate and confidential employee records, including attendance documentation, as assigned.
• Assist with responding to after-hours emergencies and participate in the on-call rotation as required, including evenings, weekends, and holidays.
• Oversee leasing activities, applications, resident files, lease agreements, renewals, and move-in and move-out processes.
• Review resident documentation for accuracy and completeness.
• Manage rent collection, delinquency follow-up, required notices, and property reporting.
• Address resident concerns, resolve problems, and promote positive resident relationships.
• Coordinate maintenance requests, vendor services, inspections, and property upkeep.
• Support marketing strategies, occupancy goals, and overall property performance.
• Prepare accurate leasing activity, traffic, and weekly or monthly operational reports.
• Assist with basic property upkeep, common-area cleanliness, and other onsite operational needs as assigned.
• Occasional business travel to other properties or for work-related errands may be required.

Skills

Strong leadership

Customer service

Written and verbal communication

Problem solving

Ability to manage multiple priorities

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Property management software

Job description

Stratum is seeking an Assistant Manager II for Northplace Apartment Homes in Salem, OR. You will assist the Property Manager in daily property operations, supervise onsite staff, manage resident relations, and help maintain performance standards across the community.

You will step into leadership during the Property Manager's absence, directing the team, handling leasing activities, rent collection, and reporting while balancing exceptional resident service with strong team leadership.