Assistant Manager II

Stratum; Salem (OR); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Cell phone stipend

Performance bonus

Job summary

Stratum is seeking an Assistant Manager II for Northplace Apartment Homes in Salem, OR. You will assist the Property Manager in daily property operations, supervise onsite staff, manage resident relations, and help maintain performance standards across the community.

You will step into leadership during the Property Manager's absence, directing the team, handling leasing activities, rent collection, and reporting while balancing exceptional resident service with strong team leadership.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of supervisory experience.
• Strong leadership, customer service, and written and verbal communication skills.
• Ability to lead and direct others, manage multiple priorities, exercise sound judgment, maintain confidentiality, and respond professionally to challenging situations.
• Basic bookkeeping and financial reporting.

Responsibilities

• Oversee daily property operations and overall community performance.
• Assume responsibility for daily property operations, employee supervision, and managerial duties when the Property Manager is absent, within established company policies and approval requirements.
• Provide daily direction, training, and supervision to onsite employees.
• Coordinate staff assignments, schedules, and property needs in collaboration with management.
• Support employee performance management and staffing recommendations under management oversight.
• Help ensure property standards, company policies, and operational procedures are consistently followed.
• Maintain accurate and confidential employee records, including attendance documentation, as assigned.
• Assist with responding to after-hours emergencies and participate in the on-call rotation as required, including evenings, weekends, and holidays.
• Oversee leasing activities, applications, resident files, lease agreements, renewals, and move-in and move-out processes.
• Review resident documentation for accuracy and completeness.
• Manage rent collection, delinquency follow-up, required notices, and property reporting.
• Address resident concerns, resolve problems, and promote positive resident relationships.
• Coordinate maintenance requests, vendor services, inspections, and property upkeep.
• Support marketing strategies, occupancy goals, and overall property performance.
• Prepare accurate leasing activity, traffic, and weekly or monthly operational reports.
• Assist with basic property upkeep, common-area cleanliness, and other onsite operational needs as assigned.
• Occasional business travel to other properties or for work-related errands may be required.

Skills

Strong leadership

Customer service

Written and verbal communication

Problem solving

Ability to manage multiple priorities

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Property management software

Job description

Pay Range: $25.00-$28.00 per hour

Full-Time | Wednesday to Sunday | 9:00 AM to 6:00 PM, 60 min unpaid lunch

Are you a natural leader who enjoys supporting a team, solving problems, and helping an apartment community succeed?

THE OPPORTUNITY

Stratum is seeking an experienced, motivated Assistant Manager II to help lead the daily operations of one of our apartment communities.

Northplace Apartment Homes - Salem, OR

This position goes beyond traditional leasing and administrative support. You'll work closely with the Property Manager to oversee property operations, support and supervise onsite employees, manage resident relationships, and help maintain strong operational performance.

When the Property Manager is unavailable, you'll step into a leadership role, making operational decisions within established company policies and approval requirements, directing the onsite team, and ensuring the community continues to run smoothly.

We're looking for someone who demonstrates sound judgment, takes ownership of responsibilities, and knows how to balance exceptional resident service with effective team leadership.

Property Operations & Leadership

• Support the Property Manager in overseeing daily property operations and overall community performance.
• Assume responsibility for daily property operations, employee supervision, and managerial duties when the Property Manager is absent, within established company policies and approval requirements.
• Provide daily direction, training, and supervision to onsite employees.
• Coordinate staff assignments, schedules, and property needs in collaboration with management.
• Support employee performance management and staffing recommendations under management oversight.
• Help ensure property standards, company policies, and operational procedures are consistently followed.
• Maintain accurate and confidential employee records, including attendance documentation, as assigned.
• Assist with responding to after-hours emergencies and participate in the on-call rotation as required, including evenings, weekends, and holidays.

Leasing, Financial & Resident Management

• Oversee leasing activities, applications, resident files, lease agreements, renewals, and move-in and move-out processes.
• Review resident documentation for accuracy and completeness.
• Manage rent collection, delinquency follow-up, required notices, and property reporting.
• Address resident concerns, resolve problems, and promote positive resident relationships.
• Coordinate maintenance requests, vendor services, inspections, and property upkeep.
• Support marketing strategies, occupancy goals, and overall property performance.
• Prepare accurate leasing activity, traffic, and weekly or monthly operational reports.
• Assist with basic property upkeep, common-area cleanliness, and other onsite operational needs as assigned.
• Assist with other communities and work-related errands as assigned.
• Occasional business travel to other properties or for work-related errands may be required.

What You’LL Bring

Required Qualifications

• High school diploma or equivalent.
• Six months to one year of previous supervisory experience.
• Strong leadership, customer service, and written and verbal communication skills.
• Ability to lead and direct others, manage competing priorities, exercise sound judgment, maintain confidentiality, and respond professionally to challenging situations.
• Ability to lead and direct others, manage multiple priorities, exercise sound judgment, and meet deadlines with limited supervision.
• Basic bookkeeping and financial reporting.
• Ability to manage competing priorities, maintain confidentiality, and respond professionally to challenging situations.
• Intermediate computer skills, including Microsoft Office 365.
• A current and valid driver’s license, reliable transportation, proof of auto insurance, and an acceptable driving record are required.

Preferred Qualifications

• At least six months of property management experience.
• Previous customer service experience.
• Familiarity with landlord-tenant requirements and Fair Housing laws.
• Experience with property management software.

Work Environment & Physical Requirements

This position combines office work with regular activity throughout the property. Duties include extended computer and phone use; sitting, standing, walking, bending, reaching, and repetitive hand movements; conducting apartment and community tours; and occasionally climbing stairs or ladders and lifting or moving materials weighing up to 50 pounds.

Additional Information

• Employment is contingent upon successful completion of a background check.
• Stratum participates in E-Verify to confirm employment eligibility.
• Stratum is an Equal Opportunity Employer committed to maintaining an inclusive workplace.

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Voluntary supplemental insurance options
• Pet insurance
• Dependent Care Flexible Spending Account (FSA)
• 401(k) with a 100% company match up to 4%
• Employee Assistance Program available on day one for employees and immediate family members
• Vacation and sick time accrual
• Paid holidays, including your birthday
• Cell phone stipend
• Performance-based bonus opportunity