Resident Services & Leasing Coordinator

Stratum; Salem (OR); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and AD&D insurance

401(k) with a 100% company match up to

Employee Assistance Program

Vacation and sick time accrual

Paid holidays, including your birthday

Cell phone stipend

Performance-based bonus

Job summary

Stratum is seeking an organized Assistant Manager I for one of our Salem, Oregon apartment communities. You will support leasing activities, resident relations, rent collection, and daily operations, partnering with the Property Manager to keep the community running smoothly.

This full-time role requires strong customer service, attention to detail, and the ability to manage multiple priorities. The position offers competitive pay, benefits, and opportunities for growth within Stratum.

Qualifications

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities, maintain accurate records and handle confidential information.
• Basic math skills for rent collection, reporting, and administrative tasks.
• Intermediate computer skills, including Microsoft Office 365.
• Ability to work independently while collaborating with the property team.
• Ability to communicate effectively, exercise sound judgment, and maintain professionalism when addressing resident concerns and unexpected situations.
• A current and valid driver's license, reliable transportation, proof of auto insurance, and an acceptable driving record are required.

Responsibilities

• Provide professional and timely assistance to residents, prospective residents, and vendors.
• Conduct apartment and community tours, follow up with prospective residents, and support leasing activities.
• Process rental applications and prepare lease agreements, resident files, move-in packets, renewals, and move-in and move-out documentation.
• Help organize resident activities and support positive resident relationships.
• Assist with responding to after-hours emergencies and participate in the on-call rotation as required, including evenings, weekends, and holidays.
• Collect and accurately record rental payments.
• Monitor outstanding rental balances, follow up on delinquent accounts, and prepare required notices accordance with company procedures.
• Maintain accurate resident records, reports, and property documentation.
• Coordinate with maintenance staff and vendors to address work orders and property needs.
• Conduct property inspections and help maintain a clean, welcoming community.
• Support the Property Manager with daily operations and provide leasing coverage when needed.
• Assist with other communities and work-related errands as assigned.
• Occasional business travel to other properties or for work-related errands may be required.

Skills

Customer service

Organizational skills

Communication

Multitasking

Microsoft Office 365

Driving license

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

Stratum is seeking an organized Assistant Manager I for one of our Salem, Oregon apartment communities. You will support leasing activities, resident relations, rent collection, and daily operations, partnering with the Property Manager to keep the community running smoothly.

This full-time role requires strong customer service, attention to detail, and the ability to manage multiple priorities. The position offers competitive pay, benefits, and opportunities for growth within Stratum.