Property Operations & Guest Services Manager

Equity Lifestyle Properties; Topping (VA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401(k) employer match

Paid vacations

Paid holidays and sick time

Job summary

Equity Lifestyle Properties is seeking an Assistant Property Manager to work with the Property Manager in day-to-day operations of our resort communities. You will act as liaison between guests and residents, answering questions and resolving maintenance and tenant issues.

You will greet prospective customers, execute agreements, manage schedules, oversee staff, and support administrative tasks while ensuring guests feel valued and comfortable.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years budgeting and team management experience.
• Strong customer service, coordination and administrative skills.
• Basic knowledge of building structures.
• Attention to detail.
• Proficient in Microsoft Office and web-based apps.
• Valid driver's license and clean driving record.

Responsibilities

• Greet prospective customers and show property, sites or homes, and amenities.
• Execute agreements with new and returning guests/residents and explain terms and conditions.
• Respond to questions and complaints in a timely and professional manner.
• Collect overdue payments and address issues requiring immediate attention.
• Manage maintenance and custodial staff and oversee repairs and housekeeping.
• Schedule, plan and execute functions at the property.
• Order inventory and obtain estimates for new projects.
• Manage calendars and perform general administrative tasks.
• Ensure guests and residents feel comfortable and valued.

Skills

Budget management

Team leadership

Customer service

Administrative coordination

Microsoft Office

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Equity Lifestyle Properties is seeking an Assistant Property Manager to work with the Property Manager in day-to-day operations of our resort communities. You will act as liaison between guests and residents, answering questions and resolving maintenance and tenant issues.

You will greet prospective customers, execute agreements, manage schedules, oversee staff, and support administrative tasks while ensuring guests feel valued and comfortable.