Property Operations & Admin Specialist

FirstService Residential; Jenkintown (PA); On-site; USD 39,000 - 48,000; Full time

Job summary

FirstService Residential is seeking a Property Administrator to provide onsite support to the Property Manager and deliver exceptional service to owners, residents, trades, and guests.

The role focuses on clerical tasks, coordinating mail, filings, incident reports with Concierge, updating owner records, processing payments, and ensuring smooth daily operations of the site office. Strong communication and confidentiality are essential.

Qualifications

• 5+ years in a high-volume administrative role.
• Able to work in a team and independently.
• Strong organizational and problem-solving skills.
• High accuracy and attention to detail.
• Proficient with MS Outlook, Word, Excel, PowerPoint.
• Capable of handling confidential information.
• Excellent communication via phone and email.

Responsibilities

• Sort mail, faxes, and couriers for distribution.
• Answer letters and emails promptly; file copies.
• Coordinate incident reports with Concierge.
• Update owner information forms daily; forward to security and AR weekly.
• Handle daily filing.
• Process payment checks per procedure.
• Order office supplies and track inventory.
• Answer resident calls; route appropriately.
• Return calls and emails promptly.
• Provide Status Certificate Request forms to owners when needed.

Skills

Administrative experience

Team collaboration

Organizational skills

Attention to detail

MS Outlook

MS Word

MS Excel

MS PowerPoint

Confidential information handling

Tools

Microsoft Office

Windows OS

Job description

FirstService Residential is seeking a Property Administrator to provide onsite support to the Property Manager and deliver exceptional service to owners, residents, trades, and guests.

The role focuses on clerical tasks, coordinating mail, filings, incident reports with Concierge, updating owner records, processing payments, and ensuring smooth daily operations of the site office. Strong communication and confidentiality are essential.