Property Administrator: Onsite Support & Resident Services

FirstService Residential; Sterling (VA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical, dental & vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Property Administrator to support the Property Manager in daily site operations and deliver excellent customer service to owners, residents, trades, and guests. The role involves managing mail, inquiries, incident reporting, owner information, filings, payments, procurement, and resident communications.

You will work in a collaborative environment with a focus on accuracy, confidentiality, and timely responsive communication.

Qualifications

• 2+ years of experience in a high-volume administrative role.
• Ability to work within a team environment and independently.
• Exceptional organizational and problem-solving skills.
• High degree of accuracy and attention to detail.
• Excellent computer skills, including MS Outlook, Word, Excel, PowerPoint.
• Critical thinking, problem solving, judgement, and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Responsibilities

• Sort incoming mail, faxes, and courier deliveries for distribution.
• Respond to all incoming letters/emails in a timely manner and file copy in the unit file.
• Work in conjunction with Concierge to process incident reports when necessary.
• Update new/existing owners information forms in the appropriate system daily or as required, and forward copy to security and accounts receivable on a weekly basis.
• Process all filing on a daily basis.
• Process payment checks that are received per procedure.
• Order supplies for the management office and keep records of inventory of supplies.
• Receive and respond to all resident calls; redirect as appropriate.
• Return calls and emails throughout the day, as quickly and efficiently as possible.
• Where applicable, provide Status Certificate Request form to owner requesting and ensure it is clearly completed.

Skills

Administrative experience

Teamwork

Organizational skills

Attention to detail

MS Office proficiency

Critical thinking

Confidential information handling

Problem solving

Tools

MS Outlook

Word

Excel

PowerPoint

Windows

Job description

FirstService Residential is seeking a Property Administrator to support the Property Manager in daily site operations and deliver excellent customer service to owners, residents, trades, and guests. The role involves managing mail, inquiries, incident reporting, owner information, filings, payments, procurement, and resident communications.

You will work in a collaborative environment with a focus on accuracy, confidentiality, and timely responsive communication.